Sales/Customer Service - NANAIMO

Harbour City Scoop; Nanaimo; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot is seeking a Sales Associate to provide fast, friendly service by actively seeking out customers to assess their needs and guide them to the right solutions for their projects. You will greet, engage, and thank each customer while maintaining knowledge of products across departments to support customers’ end-to-end projects.

Responsibilities include driving sales, educating customers about whole projects, and staying informed on safety policies and store procedures to ensure a

Qualifications

• High School Diploma or equivalent is required.
• 1–2 years retail or trade experience is an asset.

Responsibilities

• Ensures Customer Satisfaction.
• Follow Home Depot's GET Model: Greeting, Engaging, and Thanking the customer.
• Actively seek customers and escort to appropriate merchandise.
• Ask open-ended questions to determine needs and expertise.
• Promote services such as Special Services, Tool Rental, Pro Desk, Pro Services, etc.
• Drives sales by suggesting options and related items outside the department.
• Educate customers about the whole project.
• Maintain knowledge of products in and adjacent departments.
• Follow safety and loss prevention policies.

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

Job DescriptionPay Range: $18.75 - $19.75Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction
• Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Drives Sales
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Builds Skills and Knowledge
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Maintains Safety and Security
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

• High School Diploma or equivalent

Minimum Years of Work Experience

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA