Sales/Customer Service - COURTENAY

The Home Depot Canada; Courtenay; In loco; CAD 26.000 - 27.000; Tempo pieno

Descrizione del lavoro

The Home Depot Canada is seeking a Sales Associate to provide fast, friendly service by actively engaging customers, assessing their needs and offering product information to complete a project. You will greet and thank customers, understand their requirements, and guide them to relevant products across departments.

Key responsibilities include using the GET Model, promoting services like Tool Rental and Pro Desk, and maintaining knowledge of department stock and safety protocols.

Competenze

• High School Diploma or equivalent.
• 1–2 years retail or trade experience is an asset.
• Strong customer service and communication skills.

Mansioni

• Greet, engage, and thank customers following Home Depot's GET Model.
• Escort customers to appropriate merchandise across departments.
• Ask open-ended questions to determine customer needs and project scope.
• Promote services such as Special Services, Tool Rental, Pro Desk, and Pro Services.

Conoscenze

Interpersonal Skills

Communicates Effectively

Customer Focus

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Pay Range: $18.9 - $19.9

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales

• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

• High School Diploma or equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA