Sales & Customer Service Associate

Massage Envy Franchising, LLC; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A national franchisor in the wellness industry seeks a passionate individual to join their Brampton location as a customer service representative. This role involves providing excellent client service, promoting wellness programs, and ensuring a positive experience for all clients. Ideal candidates possess a high school diploma, excellent people skills, and a general knowledge of massage and skincare services. Competitive pay, flexible schedules, and various perks, including paid time off and discounts on products, are offered.

Benefits

Competitive base pay

Dental and vision plans

Paid time off

Referral bonus program

Employee Assistance Program

Flexible schedule

Free massage/skincare/stretch session each month

50% off all products

Qualifications

• Must have a high school diploma and previous retail or sales experience.
• Ability to multitask and establish positive relationships with guests.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued.
• Promote the value of Total Body Care by educating clients.
• Support clinic flow by greeting clients and scheduling services.

Skills

Customer service skills

People skills

Critical thinking

Math skills

Computer skills

Education

High school diploma or equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy O'Fallon, IL.: 1140 Central Park Dr. O'Fallon, IL. 62269

Do you have a passion for helping others? At the Massage Envy O'Fallon, IL.franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of up to $16/hr. plus commissions
• Dental and vision plans
• Matching IRA
• Paid time off for part time and full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• A free massage, skincare or stretch session each month
• 50% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary

$15/hour, plus commission

Job ID

2023-203066