Sales & Customer Service Associate

Massage Envy Franchising, LLC; Bowmanville; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate Sales and Wellness Advisors to join their dynamic team. This role focuses on providing exceptional customer service while educating clients about wellness programs and driving sales. You will have the opportunity to build lasting relationships with clients, promote a culture of well-being, and contribute to a supportive team environment. With competitive pay and a variety of benefits, this position is perfect for those who thrive in a fast-paced setting and are eager to make a positive impact on clients' lives. If you have a flair for sales and a passion for wellness, this is the perfect opportunity for you!

Benefits

$200 Employee Referral Bonus

Annual Anniversary Bonus

401k with Company Match

FREE Employee Services

FREE Uniforms and Sales Training

Paid Time Off

Membership Commissions and Monthly Bonuses

Medical, Dental, Vision Benefits

Employee Product Discounts

Qualifications

• Sales superstars ready to connect clients to memberships and services.
• Masters of customer service who make everyone feel valued.

Responsibilities

• Providing outstanding customer service and scheduling services.
• Promoting total body care and driving member retention.

Skills

Sales Skills

Customer Service

Communication

Critical Thinking

Teamwork

Job description

Overview

We are seeking Sales and Wellness Advisors for our Massage Envy location! We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team!

What We Offer You:

• $200 Employee Referral Bonus
• Annual Anniversary Bonus
• 401k with Company Match
• FREE Employee Services
• FREE Uniforms and Sales Training
• Paid Time Off
• Membership Commissions and Monthly Bonuses
• Medical, Dental, Vision, 401 w/Employer Contribution, Short & Long-Term Disability, Life Insurance, Life Assistance Program, and MORE Benefits!
• Employee Product Discounts
• Growing culture built around the well-being of our team members

Requirements:

• Must be willing to educate our customers on the benefits of our Wellness Program and achieve sales goals
• Must be able to pass a background check
• Must provide an excellent therapeutic experience to all customers

Responsibilities:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

Qualifications:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID

2025-233052