Sales Coordinator, Shopico, Bell Media

Bell Canada; Montreal; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

A leading Canadian telecommunications company seeks a Sales Coordinator for shopico.ca in Montreal. This role involves coordinating promotions, providing support to sales teams, and managing customer service inquiries. Candidates should have at least 3 years of customer service experience, be proficient in Microsoft Office, and bilingual in French and English. The position is hybrid and offers a comprehensive benefits package and a focus on inclusivity.

Benefits

Comprehensive compensation package

Medical, dental, vision and mental health benefits

35% discount on services

Qualifications

• Minimum of 3 years of experience in customer service.
• Proficiency in Microsoft Office Suite and ability to quickly learn other software.
• Knowledge of French and English required for interaction with stakeholders.

Responsibilities

• Coordinate the material needed to publish promotions.
• Create, review and publish online offers.
• Provide customer service and technical support.

Skills

Customer service experience

Web and new media experience

Organizational skills

Leadership

Bilingual (French and English)

Education

University degree or equivalent diploma

Tools

Microsoft Office Suite

Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

SHOPICO.CA is a transactional website owned by Bell Media where it is possible to purchase discounted gift certificates. These gift certificates can then be exchanged for goods and services from reputable retailers.

The sales coordinator - shopico.ca, supported by the Sales Director – Bell Media Quebec, along with the other members of the shopico.ca team, ensures outstanding customer service, supports daily operations with sales teams in Quebec and across Canada and creates content to promote partner offers.

Key Responsibilities

• Coordinate the material needed to publish promotions with sales teams and their clients
• Create, review and publish online offers (translation, formatting, etc.)
• Provide support and training to sales teams
• Track broadcast agreements (accounting reports)
• Provide customer service and technical support to buyers and merchants (emails and phone calls)
• Send gift certificates
• Track sales and refunds in collaboration with Accounting
• Promote shopico.ca on Bell Media radio stations (generate auto promo messages and create broadcast contracts)
• Create and share promotional offers on social media
• Draw up and send Shopico’s News Letter
• Draw up and send Shopico’s offers to be posted on the intranet for employees
• Follow-up with various internal and external teams to ensure the proper functioning of the transactional site (website technical support team, Moneris, Corporate Security)

Critical Qualifications

• Minimum of 3 years of experience in customer service
• Experience in the web and new media
• Excellent organizational skills, a sense of priorities and attention to details
• Leadership and autonomy
• Proficiency in Microsoft Office Suite and ability to quickly learn other software
• Knowledge of French and English required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications

• University degree or equivalent diploma in Communication, Marketing, Administration or any other related field

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management

Job Status: Temporary - Full time

Job Location: Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 09/26/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.