Sales Coordinator - Peterbilt

Brandt Group of Companies; Vars; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

RRSP matching

Career growth

Training opportunities

Job summary

Brandt Tractor Ltd. in Vars is seeking a Sales Coordinator to support the sales team by handling inquiries, preparing quotes and documents, and coordinating sales activities.

You will work under the Sales Manager and collaborate with managers, reps, and customers to streamline the sales and delivery process for Peterbilt trucks. The role emphasizes customer service, accurate paperwork, and data management in Arcadium CRM while supporting forecasting and strategic planning.

Qualifications

• High school diploma or equivalent; a degree in business administration or related field preferred.
• Experience in sales support or administration, preferably in automotive or heavy-truck industry.
• Proficiency in Microsoft Office, CRM software, and inventory management systems.
• Excellent organizational, multitasking, and communication skills.
• Strong customer service skills and the ability to build long-term client relationships.

Responsibilities

• Assist sales representatives with inquiries and follow-ups to facilitate the sales process.
• Prepare and manage sales documentation including quotes, POs, service coordination, and contracts.
• Collect weekly forecast information and report to Sales Manager for planning.
• Verify information for NIVIS, licensing and transfer paperwork for compliance.
• Ensure paperwork is completed and submitted to the service shop on time.
• Coordinate warranty registration with Territory Manager and OEM upon delivery.
• Assist with test drives and demonstrations aligned to customer availability.
• Keep management informed of customer deliveries and build relationships with new and existing customers.
• Schedule follow-up calls 30 days after delivery to ensure satisfaction.
• Maintain customer data in Arcadium CRM for sales and CRM needs.
• Assist in preparing sales reports and analyzing data for aging inventory and strategies.
• Maintain knowledge on Peterbilt products and industry trends to support the team.
• Assist with industry events, meetings, trade shows, and customer appreciation events.

Skills

Sales support experience

CRM software

Microsoft Office

Communication skills

Customer service

Inventory management systems

Education

High school diploma

Business administration degree preferred

Tools

Arcadium CRM

Inventory systems

Job description

Brandt Tractor Ltd. has an exciting opportunity for a Sales Coordinator in our Vars Peterbilt location. The Sales Coordinator plays a vital role in supporting the sales team by taking direction under the Sales Manager and coordinating sales activities, preparing sales documentation and quotations, and ensuring exceptional customer service.

This position involves close collaboration with Sales Managers, sales representatives, customers, and other departments within the dealership to facilitate the efficient sales and delivery process of Peterbilt trucks. This is a stepping stone position into Sales.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Assist sales representatives with customer inquiries such as walk-in, online inquiries and schedule follow-ups to facilitate the sales process.
• Prepare and manage sales documentation including quotes, purchase orders, Service shop coordination, update Body Builder schedules and prepare sales contracts under direction of the Sales Manager.
• Collect weekly forecast information from the sales team and report it back to the Sales Manager to assist in strategic planning and forecasts.
• Collect and verify the information necessary for filing out (NIVIS), licensing, and transfer paperwork to ensure compliance and accuracy.
• Ensure that all paperwork, including Purchase, Maintenance, & Compliance Verification Inspection (PMCVI) documents, is completed accurately and submitted on time to the service shop.
• Collect warranty registration documentation for the Territory Manager’s to get signatures from customers and ensure it is registered correctly with the OEM upon delivery of the truck.
• Coordinate and assist with the Territory Manager’s test drives or truck demonstrations to align with customer availability.
• Ensure all department managers are aware of customer deliveries and have a schedule to introduce themselves to the new customers and/or thank existing customers, enhancing customer relations.
• Assist the Territory Manager’s to schedule follow-up calls for the sales team 30 days after unit delivery to ensure ongoing customer satisfaction and address any post-sale issues.
• Maintain accurate customer records and manage data within Arcadium CRM system to support sales and customer relationship management.
• Assist in the preparation of sales reports and analyze data to provide insights on aging inventory, sales strategies, sales programs, and inventory planning.
• Maintain up-to-date knowledge on Peterbilt products, features, and industry trends to effectively support the sales team and educate customers.
• Assist with industry event planning, sales meetings, trade shows, and customer appreciation events.
• Other duties as assigned

What We Look For

• High school diploma or equivalent; a degree in business administration or a related field is preferred.
• Experience in sales support or administration, preferably in the automotive or heavy truck industry.
• Proficiency in Microsoft Office Suite, CRM software, and inventory management systems.
• Excellent organizational, multitasking, and communication skills.
• Strong customer service skills and the ability to build long-term client relationships.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that!