Sales Coordinator (Inside Sales)

DSV; Milton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in transport and logistics is seeking an Inside Sales representative in Milton, Canada. The role involves achieving sales growth targets, maintaining client relationships, and generating leads through outreach. Ideal candidates will bring experience in customer service and a strong skill set in sales and problem-solving, with proficiency in English and CRM tools. Join a dynamic team committed to innovation and growth.

Qualifications

• 3-5 years of industry experience.
• Minimum 2 years of customer service experience.
• Strong analytical and organizational skills.

Responsibilities

• Achieve branch sales growth targets and strategic priorities.
• Generate and qualify leads from various sources.
• Maintain and develop client relationships.

Skills

English proficiency

Interpersonal skills

Customer service orientation

Problem-solving skills

Sales skills

Education

High School Diploma or equivalent

CIFFA certification

Tools

Microsoft Office

CRM tools

Job description

SUMMARY

The Inside Sales representative is responsible for achieving branch sales growth targets and strategic priorities. They drive collaboration within the branch, maintain existing accounts aligned with DSV Sales Process, and target new prospects by selling DSV Road products and solutions. The role requires ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle.

KEY DUTIES AND RESPONSIBILITIES

1. Introduce DSV’s products & services to prospective clients through targeted telemarketing campaigns.
2. Follow up on quotations within defined timelines, maintain tracking logs, and assist in developing Account Plans based on account size.
3. Generate and qualify leads from various sources such as Unassigned Accounts, CRM Prospect Pool, and internal/external requests.
4. Gather initial lead information, communicate findings to Sales Management, and qualify leads accordingly.
5. Enter all sales leads and market intelligence into CRM, verify existing client information, and follow up appropriately.
6. Participate in and support marketing campaigns like direct mail and trade-lane initiatives.
7. Maintain and develop client relationships, work with operations to improve service levels, and manage accounts to meet KPIs.
8. Support creation and updates of SOP documentation.
9. Assist in new customer onboarding, including account setup with the credit department and internal communications.
10. Escalate client issues or concerns to relevant managers.

Quality, Health & Safety

• Support ISO 9001 and ISO 45001 certifications.
• Perform tasks that support DSV’s objectives regarding quality, health, safety, and environment, following all related policies.
• Ensure daily activities promote sustainability, health, safety, and reduce environmental impact.

QUALIFICATIONS

Education and Experience

• High School Diploma or equivalent.
• 3-5 years of industry experience.
• Minimum 2 years of customer service experience.
• CIFFA certification is an asset.

Skills and Competencies

• Proficiency in English (verbal and written).
• Strong interpersonal, listening, and collaboration skills.
• Customer service orientation and grievance resolution skills.
• Problem-solving, analytical, and organizational skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Team-oriented and authentic leadership qualities.
• Understanding of business principles, finance, and profitability.
• Excellent sales and negotiation skills.
• Adherence to DSV values and Code of Conduct.

Language and Computer Skills

• Effective communication in a diverse environment.
• Proficiency in Microsoft Office and CRM tools.

Physical Demands

• Prolonged sitting and working at a desk, computer work.
• Travel may be optional.
• Working hours are standard, with possible overtime as needed.

Additional Notes / Acknowledgment

Roles may evolve due to industry dynamics. Responsibilities may be added or changed as deemed necessary by management.

DSV – Global transport and logistics

Join us and be part of a global leader in transport and logistics. We value growth, innovation, and diversity. If you're ambitious and ready to shape the future of logistics, start your journey with us.