Sales Coordinator - CSR

Greif; Peterborough; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in performance packaging is seeking a Sales Coordinator in Peterborough, Ontario. This role involves providing customer support through various channels, managing customer accounts, and ensuring order fulfillment. The ideal candidate should have a high school diploma and 2-4 years of experience. A comprehensive benefits package is offered from day one, along with a competitive salary range.

Benefits

Comprehensive benefits package

Medical and dental coverage

Paid time off

Qualifications

• 2-4 years of experience in a related field.
• Ability to work with little guidance.
• Self-starter that can work with minimal supervision.

Responsibilities

• Interact with customers via various channels to provide support.
• Maintain customer accounts and records of interactions.
• Communicate pricing and order fulfillment details.
• Contact customers to respond to inquiries or provide updates.

Skills

Verbal communication

Written communication

Proficient in MS Office

Data entry skills

Attention to detail

Education

High school diploma

Tools

ERP systems

Job description

Overview

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #: 031851 Sales Coordinator - CSR (Open)

Job Description:

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.

OUR VISION: Being the best customer service company in the world.

OUR PURPOSE: Create packaging solutions for life’s essentials.

Role Overview

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.

Key Responsibilities - Onsite Monday - Friday

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports the sales team.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Updates and maintains customer web portal sites with technical product data and images.
• Performs regular updates of consumer website.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills, including MS Office, and various ERP systems with the ability to learn new software quickly.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self-starter that can work with minimal supervision.

#LI-MK1

Compensation

The pay range for this position is $23.17 - $39.52. Typically, a competitive wage for new hires will fall between $27.00 to $31.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

Protect Yourself From Scams

We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf