Sales Coordinator

Driftwood Hospitality Management; Vaughan; On-site; CAD 40,000 - 50,000; Full time

Job summary

A hospitality management company located in York Region, Vaughan, is seeking a Sales Coordinator to support the Sales & Events departments. The ideal candidate will possess strong customer service and organizational skills, be detail-oriented, and handle administrative tasks effectively. This entry-level full-time position offers a dynamic work environment with various benefits, including health insurance and discounts.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• 1-2 years administrative support experience, with hotel front desk experience preferred.
• Self-directed and motivated, demonstrating strong customer service skills.
• Ability to multi-task and prioritize in a fast-paced environment.

Responsibilities

• Support the Sales & Catering team administratively including correspondence and preparing reports.
• Maintain guest profiles and assist with the preparation of contracts and proposals.
• Act as liaison between Sales & Catering Managers and clients.

Skills

Customer service

Organizational skills

Communication

Attention to detail

Time management

Education

Bachelor’s degree preferred

High School Diploma required

Tools

Microsoft Office

Delphi

PMS

Job description

Overview

Overview – Join to apply for the Sales Coordinator role at Driftwood Hospitality Management.

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Marriott and CY / TY Experience Preferred!

Job Summary

The Sales Coordinator supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and accepts other responsibilities as assigned.

Essential Job Functions

• Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations.
• Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.
• Exercise decision making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
• Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
• Handle reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
• Complete additional projects as assigned.
• Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
• Assists front office team, General Manager and sales team with travel agent and corporate reservations.
• Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits.
• Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.

Knowledge, Skills & Abilities

• High School Diploma required; bachelor’s degree preferred.
• 1-2 years administrative support experience, additional hotel front desk experience is preferred.
• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Has exceptional attention to detail, organizational, analytical and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment.
• Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitality

End of description