Sales Coordinator

GuestTek Interactive Entertainment Ltd.; Calgary; On-site; CAD 42,000 - 65,000; Full time

Job summary

GuestTek Interactive Entertainment Ltd. is seeking a Sales Coordinator to administer and coordinate high performing accounts across regions. You will support account management, administration, and scheduling to help deliver timely outcomes.

You will liaise with departments, prepare contracts, and assist in RFPs while maintaining CRM data and reporting. The ideal candidate has 2–5 years of related experience and strong organizational and communication skills.

Qualifications

• Bachelor’s degree preferred.
• 2–5 years in a sales support/coordination role.
• Experience with contract preparation & sales administration.
• Strong written and verbal communication.
• Highly organized and detail oriented.
• Ability to balance multiple projects.

Responsibilities

• A point of contact for Global Accounts escalations.
• Coordinate and administer sales activity for their assigned Sales team including Sales Coordinator, Sales Engineer, and Regional Sales Manager.
• Prepare contracts and deposit invoices and follow up on their receipt to Client.
• Coordinate handoff to the Project Management team with Client Services on signed contracts.
• Assist in preparing RFPs and follow up on their receipt to Client.
• Utilize and manage CRM tools, Solar, MS Office programs, Vendor portals, SharePoint.
• Assist Directors with training and refresher courses for sales staff.
• Prepare status reports and communicate sales status to leadership with updates and breakdowns.

Skills

Client communication

Time management

Organizational skills

Multitasking

Teamwork

Verbal communication

Written communication

Attention to detail

Education

Bachelor’s degree in related field

Tools

MS Office

CRM tools

SharePoint

Vendor portals

Job description

The Sales Coordinator is responsible for the administration and coordination of high performing accounts for selected regions.

Key Responsibilities:

Account Management

• A point of contact for Global Accounts escalations
• Work with clients to handle problem resolution and delivery within established timelines
• Liaise with all departments to see escalation through to resolution
• Document correspondence with and provide necessary reports to National Accounts and Executive teams
• Coordinate and Administer sales related activity for their assigned Sales team which consists of the Sales Coordinator, Sales Engineer, and Regional Sales Manager.
• Participate in regularly schedule sales calls both internal and external.
• Gather and facilitate sales strategy, procedure and process information to and from sales teams to Sales Operations, and all other necessary departments.
• Assist Sales Engineer and Regional Sales Manager in qualifying/reporting of CRM data.

Administration

• Prepare contracts and deposit invoices and follow up on their receipt to Client.
• Work with Client Services upon receipt of signed contract to ensure project is handed off to the Project Management team.
• Work with members of the Sales team to prepare RFP’s and follow up on their receipt to Client.
• Utilize and manage (including administrator to) various internal resources/programs: CRM tools, Solar, MS Office programs, Vendor portals, SharePoint.
• Assist Director – Sales Coordinators with training and offering refresher courses to sales staff.
• Prepare status reports and communicate sales status to Director of Sales Coordinators, VP of Sales or Regional Sales Manager, by providing updates, breaking down numbers, etc.
• Accurately pull all details of sales for regular reports.

Coordinating and Scheduling

• Assist in special projects.
• Provide direction and support for incoming inquiries to sales team and other departments.
• Work with Purchasing, Scheduling and Accounting Departments to ensure Site Survey purchase orders are created and managed in timely manner until invoiced.
• Assist Regional Sales Manager with scheduling and compiling information for regularly scheduled sales calls, both internal and external
• Assist Regional Sales Manager with planning of Client meetings or events as needed

Skills and Qualifications:

• Bachelor’s degree in a related field preferred
• 2-5 years of experience in a similar position where candidate has daily interaction in supporting Regional Sales Managers
• Experience with contract preparation & sales administration
• Highly organized and detail oriented
• Ability to handle multiple projects and duties effectively
• Understands the importance of teamwork
• Excellent written and verbal communication skills
• Strong computer and time management skills (MS Office, internal tools)
• Technical knowledge pertaining to High-Speed Internet Services, Video on Demand, Interactive TV, Free to Guest & VoIP Telephone Solutions and knowledge of the hospitality industry considered an asset