Sales Consultant (Queenswood Villa)

Springliving; Ottawa; Hybrid; CAD 47,000 - 57,000; Full time

Job summary

Spring Living Retirement Communities in Ottawa is seeking a Sales Consultant for Queenswood Villa to drive occupancy and revenue across independent living and assisted living. You will use a consultative sales process, conduct personal visits, handle inquiries, and guide seniors and families through the decision making to sign leases.

You will collaborate with the Executive Director and Corporate Director of Sales and Marketing to meet occupancy targets, maintain CRM data, and develop networking

Qualifications

• Previous sales experience in retirement or seniors living.
• Experience in generating sales relationships.
• Experience in marketing and/or customer service.
• Experience working with seniors.
• Post-secondary education in related field is an asset.
• Strong prospecting and closing skills.
• Ability to follow an established sales process, including closing transactions.
• Empathetic and caring interpersonal skills.
• Ability to multi-task, network and promote services.
• Exceptional time management skills.
• Driver’s license and vehicle.

Responsibilities

• Responsible for sales and leasing of retirement suites in assigned community.
• Leverages consultative sales process to help seniors and adult children make informed decisions.
• Manages telephone inquiries to encourage personal visit bookings.
• Conducts personal visits to understand needs and create next steps in the sales process.
• Executes follow-up and tours to meet occupancy goals.
• Drives referrals and grows a portfolio of networking partnerships with local healthcare.
• Maintains relationships with community influencers to promote referrals.
• Develops and implements marketing plans to ensure optimal occupancy.

Skills

Retirement/Senior living sales

Prospecting & closing

Marketing & customer service

Experience with seniors

Education

Post-secondary education in a related field

Tools

CRM database

Job description

Passionate about your well-being

A Canadian company

Sales Consultant (Queenswood Villa)

*Current Opportunity*

SPRING LIVING OVERVIEW

Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.

Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.

JOB OVERVIEW

REPORTS TO: Executive Director

Passionate about making a difference in a senior’s life? Want to experience sales in a continuum of care community? Join our collaborative team to drive and lead sales strategies to increase occupancy and revenue in our beautiful community.

Using active listening, personal discovery and relationship building skills, you will provide personal consultation to create a vision of a life style that will benefit seniors in assisting and meeting their needs.

This role will work with the Executive Director and Corporate Director of Sales and Marketing in focusing on occupancy and revenue targets.

ROLES AND RESPONSIBILITIES

• Responsible for sales and leasing of retirement suites in assigned community offering Independent Supportive Living and Assisted Living.
• Leverages Spring Living’s consultative sales process to help seniors and adult children make informed decisions when choosing a retirement residence. Successfully executes the Spring Living sales process.
• Manages telephone inquiries with a discovery approach to encourage and convert to personal visit bookings.
• Conduct personal visits to understand, bring value, and create valuable next steps in the sales process
• Executes creative follow-up efforts, and conducting tours to meet and exceed occupancy goals.
• Works directly with the present data base to determine next steps in the sales process to encourage personalized visits, and subsequent lease signings
• Using active listening, personal discovery and relationship building skills, you will provide personalized consultation to deliver a vision of our lifestyle that will benefit in assisting seniors in meeting their needs.
• Takes sales calls and emails, and follows up with prospects, consistently overcoming objections, leading them through the sales process, and closing sales.
• Works with the Executive Director and Corporate Director of Sales and Marketing to meet or exceed budgeted sales occupancy targets.
• Tracks sales activity in CRM database and analyzes reports to identify sales trends specific to the community and residence.
• Drives referrals and traffic. Creates, retains and grows a portfolio of strategic networking partnerships with the local healthcare community and within the community at large. Builds a qualified lead database through effective community outreach
• Establishes and maintains relationships with community influencers to promote and encourage referral-based traffic.
• Develops, promotes and implements marketing plans to ensure optimal occupancy is achieved in the residence.
• Build brand awareness with current residents and prospects
• Researches and maintains competitive analysis.
• As an integral member of the leadership team, participates in strategic planning, decision-making and development/execution of the leasing strategy for assigned communities
• Actively participates in leadership meetings to provide updates regarding sales trends, new prospects, marketing events, and other related information

QUALIFICATIONS

• Previous sales experience in retirement or seniors living
• Experience in generating sales relationships.
• Experience in marketing and/or customer service.
• Experience working with seniors.
• Post-secondary education in a related field is considered an asset.
• Strong prospecting and closing skills.
• Ability to successfully follow an established sales process, including closing sales transactions.
• Empathetic and caring interpersonal customer service skills.
• Ability to multi-task, network and promote services.
• Exceptional time management skills.
• Results focused in a pro-active busy environment.
• Effective communication skills (written and verbal).
• Ability to gain knowledge of each community as assigned and surrounding areas.
• Computer literate with knowledge of related software programs.
• Must be available for flexible hours due to the requirement to respond to optimal periods of sales traffic.
• Valid provincial driver’s license required and access to a vehicle.
• Wears personal protective equipment (or clothing) as required by task, MSDS, or community policy.
• Criminal Records Check, vaccination status, and Vulnerable Persons Check required.

Pay:From CA$52,000.00 per year

Spring Living is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Spring Living is committed to fair and accessible employment practices. If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.

Spring Living Retirement Communities