Sales Consultant Dilawri Group of Companies - BC Region Downtown Vancouver, BC

Dilawri Group of Companies; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join Canada’s largest automotive group as a Sales Consultant at Genesis Downtown Vancouver! This role combines expertise in luxury vehicles with exceptional guest service, guiding clients through their vehicle acquisition journey while delivering personalized experiences and maintaining professional relationships.

Qualifications

• Ability to build rapport with diverse guests and colleagues.
• Excellent verbal and written communication skills.
• Experience in retail or hospitality roles providing exceptional guest experiences.

Responsibilities

• Enhancing guest experience while managing vehicle acquisitions.
• Responding to inquiries and providing product information.
• Facilitating the transition to the Genesis Ownership team.

Skills

Guest service mindset

Effective communication

Organizational skills

Creativity

Problem-solving

Education

Post-secondary education or training certifications

Tools

Salesforce

Excel

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Genesis Downtown Vancouver is currently looking to fill the position of a Sales Consultant.

At Genesis Downtown Vancouver, we strive to create the finest products and services for connoisseurs around the world and to make a positive difference in our Guest’s lives. The Genesis brand identity is defined by three core ideas: Audacious, Progressive, and Distinctly Korean. We believe in delivering exceptional experiences both on and off the road. The Genesis guest experience is guided by the philosophy of son-nim: everyone who visits Genesis is treated as an honoured guest.

Genesis Downtown Vancouver is dedicated to creating a brand and company that embraces and reflects the diversity of Canadians.

Summary

The role of Sales Consultant is unique within the automotive industry—equal parts luxury vehicle expert and luxury experience ambassador. You will be the main point of contact for Guests throughout their Genesis Acquisition journey—from understanding their needs and preferences, to providing exceptional test drive and delivery experiences, to answering all product and finance related questions, and ensuring a warm transition to the Genesis Ownership team. A Genesis hallmark is the flexibility offered to Guests in how they prefer their Acquisition experience—from digital to in-person or a combination of both, including providing Guests with Genesis at Home concierge services at their home or office. Our Sales Consultants represent the pinnacle of professionalism and service excellence within the automotive industry.

Core responsibilities

• Welcoming all Guests to Genesis and enhancing their experience with the brand.
• Managing all aspects of your Guest’s acquisition of a New or Genesis Certified vehicle, including:
• Promptly acknowledging and responding to all leads from the Genesis.ca and distributor websites, social media accounts, digital ads, telephone, email, and in-person inquiries.
• Establishing rapport with each Guest.
• Recording Guest details and preferences in Salesforce and using this knowledge to personalize the experience.
• Proactively maintaining contact with Guests throughout the acquisition process according to their preferred method of contact.
• Providing test drive experiences according to Guest preferences.
• Responding promptly and transparently to all Guest questions regarding vehicles, accessories, protection products, pricing, and financing.
• Facilitating the appraisal of the Guest’s trade-in vehicle if applicable.
• Supporting and educating Guests interested in their first battery electric vehicle to ensure confidence with driving dynamics, charging options, mobile apps, and ownership costs.
• Ensuring an exceptional vehicle delivery experience, including the offer of a reconnect/second delivery appointment.
• Providing a comfortable, confidence-inspiring transition to the Genesis Ownership team.

Providing an elevated experience to each Guest consistent with Genesis Luxury Guest Experience Standards, with emphasis on:

• Personalizing the experience based on Guest preferences.
• Displaying gracious and professional behavior at every touchpoint (in-person, digital, or by telephone), minimizing Guest inconvenience and time commitment.
• Offering exceptional hospitality to visiting Guests.
• Establishing a trusted advisor relationship with each Guest and maintaining it throughout the ownership experience.

Maintaining expert knowledge of all Genesis vehicles, technologies, services, and programs, including key competitive brands and models.

You may also be assigned additional responsibilities by your General Manager.

Skills & Qualifications

• Easily building rapport with Guests and colleagues across diverse ethnic, gender, and age groups.
• Being a great listener with above-average verbal and written communication skills and the ability to adapt to different Guest personalities, styles, and motivations.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Possessing a hospitality and Guest service mindset.
• Paying attention to details and understanding their importance to discerning Guests.
• Experience in retail or hospitality roles providing exceptional Guest experiences is a strong asset.
• Being a creative problem-solver with a willingness to go above and beyond, with patience and persistence.
• Presenting yourself professionally with impeccable personal care.
• Proficiency with software applications like Excel, Salesforce, Dealer Management Systems (DMS), and social media platforms, or willingness to learn.
• Flexibility to work in multiple locations, including onsite at the Genesis Retail Experience Centre and offsite at Guest homes or offices.
• Post-secondary education or training certifications are assets but not required.
• Holding a provincial automotive retail license or willingness to obtain one.

Dilawri Group of Companies is Canada’s largest automotive group with 75+ dealerships representing 35+ brands across several provinces and Washington DC. Privately owned since 1985, with over 4,000 employees, the group is committed to excellence and community support through The Dilawri Foundation.

Visit our website to learn more about us and why you should consider joining our team!

We thank all applicants in advance; only those selected for an interview will be contacted. Thank you for your interest.