Sales Consultant

Forbes GM; Waterloo; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive dealership in the Region of Waterloo is seeking an Experienced Sales Consultant to enhance the customer vehicle buying experience. The ideal candidate will conduct interviews to discover customer preferences, manage delivery, and build lasting relationships. Responsibilities also include providing product information and addressing customer concerns. Prior automotive sales experience is preferred, along with a high school diploma. This position offers a competitive compensation plan and full benefits.

Benefits

Full benefit programs

Competitive compensation plan

Employee and Family Assistance Program

Qualifications

• Experience in the automotive industry preferred.
• Previous retail sales/customer service experience required.

Responsibilities

• Facilitate the customer vehicle buying experience.
• Conduct interviews to discover customer needs.
• Follow up with customers to develop loyalty.

Skills

Customer service

Sales techniques

Problem-solving

Communication

Integrity

Education

High School Diploma

Post-secondary education

Job description

Job Description

Forbes GM is seeking an Experienced Sales Consultant to join our team of customer-focused professionals within our high-volume and process-driven dealership.

Purpose / Summary of Position :

The Sales Representative serves as a guide to facilitate the customer vehicle buying experience. They conduct interviews to discover customer preferences, needs, and buying motives, then match customer needs with models and equipment. They offer and accompany customers on test drives, involve customers in trade-in evaluations, present financial information, address customer concerns, and ask for the sale.

The Sales Representative manages the delivery process and follows up promptly with customers to develop loyalty and build lasting relationships. They ensure a fun and informative interaction, understanding that they significantly impact customer satisfaction. They are the primary contact during the buying process and must understand our vehicle lineup and financing options.

Required Qualifications :

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, demonstrating a commitment to delivering unparalleled service and providing real value for their money.

• Energized by challenges; driven to improve efficiencies, learn, and grow
• Proactive self-starter with a desire for accountability
• Passionate about delivering an exceptional customer experience
• Operate with the highest level of integrity
• Exhibit initiative, high energy, and a positive attitude
• Process-driven with excellent organization and prioritization skills
• Strong problem-solving and conflict resolution skills
• Impeccable follow-through and commitment to relationship building

Candidates must possess :

• Unrestricted OMVIC license & dealership approval
• Valid driver’s license
• Minimum High School Diploma
• Post-secondary education preferred
• Experience in the automotive industry preferred
• Previous retail sales/customer service experience required

Why We’re Awesome :

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Qualified applicants are invited to apply with a resume and cover letter.

Forbes GM is an equal opportunity employer that values diversity. If you require accommodations during the hiring process, please contact us in advance.