Sales Coach (Assistant Manager) - Nike Guildford

Retailors NA Limited Partnership; Surrey; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join Retailors NA Limited Partnership as a Nike Assistant Manager (Sales Coach) to make retail personal by focusing on customer connections and service excellence. In this role, you will be responsible for store operations, team leadership, and sales strategy implementation, while ensuring compliance with health and safety standards. We are seeking candidates who have retail sales leadership experience and the ability to motivate and train a dynamic team to achieve sales goals. This position offers a unique opportunity to lead in a brand-focused environment committed to diversity and inclusion.

Qualifications

• Minimum of 2 years' experience in a retail sales leadership role.
• Ability to motivate, train, and coach others to higher levels of success.
• Proficient in Microsoft Office products and retail business systems.
• Ability to work weekends, evenings, and holidays as needed.

Responsibilities

• Perform all store management functions in absence of Head Coach (Store Manager).
• Monitor daily operational procedures and ensure successful operation.
• Model and supervise efficiencies and best practices.
• Assist the team in ensuring sales goals and key metrics are met.
• Communicate and execute action plans to Athletes.
• Ensure delivery of high-level customer service.
• Conduct coaching sessions with Leads and Athletes.
• Analyze sales reports to identify opportunities.
• Support Management in training and recruitment tasks.

Skills

Motivating others

Coaching

Retail management

Customer service

Sales analysis

Tools

Microsoft Office

Retail business systems

Job description

As our Nike Assistant Manager (Sales Coach), you know how to make retail personal. It is not about transactions; it is about connections. You will focus on execution, product presentation and service, to show your team and the customer what you know - what is great about the product and why.

Store Operations

• Performing all store management functions in absence of Head Coach(Store Manager).
• Monitordaily operational proceduresand ensurethe successful operation of the storeon the sales floor.
• Model and superviseefficiencies and best practices.
• Assist the team in ensuringsales goals and key metricsaremet : Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing
• Ensurecompliancein Loss Preventionand Health and Safety measuresand hold teams accountable.
• Communicate and execute action plans toAthleteson upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiativesascommunicated by senior leadership.
• Ensuredelivery ofhigh- levelcustomerserviceby being knowledgeable on all products offered.
• Provide consistent coaching on sales, product and training in order to ensure the highest level of customerservice and sales.
• Ensure sales results, goals and individual accountability are communicated to athletes; hold athletes accountable to achieve individual and team objectives.
• Role model and empower team to provide a customer-first experience that promotes a sales and service culture.
• Conduct coaching sessions with Leads and Athletes to ensure performance expectations are met.
• Ensure that the floor is stocked and merchandised to company standard.
• Hold Associates accountable for compliance to all company policies and procedures.
• Role model 100% compliance to all Health and Safety, Harassment and Loss Prevention regulations, policies, and procedures.
• Analyze sales reports to identify sales opportunities.
• Support Management in the delivery of on-going training and follow up as required.
• Support the recruitment of Associates as needed, including pre-screens and interviews.
• Review and update the Break Room Communication Board.
• Open and close the store following established procedure.
• Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently and to expected standard in all areas.

MinimumQualifications

• Minimum of 2 year's experience in a retail sales leadership role.
• Ability to motivate, train, and coach others to a higher level of success and accountability.
• Proficient in Microsoft Office products and retail business systems.
• Ability to work weekends, evenings and holidays as needed.

We thank all applicants for your interest in this position however, only those candidates that meet our qualifications will be contacted for an interview.

We are an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

COVID-19 considerations :

To keep our employees safe, we have implemented all health and safety procedures in accordance with the Ministry of Labor and Public Health guidelines and requirements .

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