Sales Center Agent - Bilingual French Canadian / English

SmartStop Self Storage; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

SmartStop Self Storage is seeking a bilingual Call Center Agent for their remote Sales Center team in Toronto. This role involves managing customer interactions via inbound sales calls, providing storage recommendations, and ensuring client satisfaction while achieving sales targets. Join a company committed to diversity and rewarding employee contributions with competitive salaries, bonuses, and benefits.

Benefits

Monthly Bonus Incentive Plan

Health insurance including medical, dental and vision

Life and Disability Insurances

Paid Time Off & Paid Holidays

Qualifications

• Proficiency in French Canadian and English required.
• Sales skills and customer service experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Receive inbound sales calls and recommend storage solutions.
• Overcome objections to secure reservations.
• Handle customer inquiries, payments, and concerns.
• Make outbound calls to follow up on reservations.

Skills

Customer-centric

Sales driven

Communication

Problem solving

Multi-tasking

Job description

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $18.00 - $19.00 / hour depending on experience + Bonus

Call Center Agent Job Summary - Bilingual in both French Canadian and English

The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions, and taking payments. Sales Center Agents also make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments, and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal / team qualitative and quantitative targets.
• Perform duties assigned by Supervisor(s).

Qualifications

• Customer-centric.
• Sales driven with a can-do attitude.
• Proficiency in both French Canadian and English is required.
• Excellent verbal, phone, and email communication.
• Ability to build relationships, (both internal and external).
• Good problem-solving abilities.
• Multi-tasking is a must.
• Monthly Bonus Incentive Plan
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off & Paid Holidays
• Work from home

SmartStop Self Storage

Strategic Storage PM Canada, ULC, DBA SmartStop Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop Self Storage, is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

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Bilingual Sales French • Toronto, ON, Canada