Sales & Business Development Representative

Dilfo; Ottawa; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Sales & Business Development Representative to drive growth and build lasting client relationships in the HVAC sector. This role combines sales acumen with technical expertise, focusing on identifying new business opportunities and managing client accounts. Join a collaborative team that prioritizes wellness and community engagement, offering a supportive environment where your contributions matter. If you are passionate about sales and eager to make an impact, this is the perfect opportunity for you!

Benefits

Health and Dental Benefit plan

Employee and Family Assistance Program

Paid Wellness days

Corporate fitness program

Qualifications

• 1-3 years of experience in business development or sales.
• Proven track record of meeting or exceeding sales targets.

Responsibilities

• Identify and pursue new business opportunities in HVAC.
• Build and maintain long-term client relationships through trust.

Skills

Effective relationship building

Strong market awareness

Effective sales and negotiation

Excellent verbal and written communication

Self-Motivated

Adaptable

Strategic

Accountable

Education

High school diploma or equivalent

Post-secondary education in Business, Sales, Marketing

Tools

CRM tools

Job description

The Company

DILFO is proud to be trusted by the Ontario construction community to deliver the best for our clients’ needs. We design, install, and provide maintenance for HVAC, heating, cooling, refrigeration, and plumbing systems for large scale projects across different industries. Our team of skilled individuals shares a vision of building with integrity and collaboration to bring quality and innovation to our work every day, and we are honoured to have been recognized by the Ottawa Business Journal as one of Ottawa’s Best Places for 2024.

The Team

DILFO has a strong team culture that heavily invests in team member wellness and our community. We host regular social events including Pub nights, golf day, pizza Fridays, and more. We are extremely invested in our local community, partnering with the YMCA for the Cycle for Strong Kids annually, donating to the Ottawa Food Bank, partnering with Boys and Girls Club Ottawa to create opportunities for young people, and donating to charities our team member’s support.

We support team member wellness by offering a corporate program through Good Life Fitness, an Employee and Family Assistance Program for eligible team members, and a fixed number of paid Wellness days. Eligible employees also have access to our competitive Health and Dental Benefit plan.

The Role

As a Sales & Business Development Representative, you will be responsible for identifying and securing new clients while managing ongoing relationships to ensure service excellence. This role combines sales, technical expertise, and account management to foster long-term partnerships. You will proactively generate leads, develop proposals, and negotiate contracts while ensuring profitable project execution. Your ability to build trust, drive business growth, and collaborate with internal teams will be essential to our continued success.

Keys Tasks

The Sales & Business Development Representative’s responsibilities include, but are not limited to the following:

Business Development:

• Identify and pursue new business opportunities within the HVAC and mechanical service industry.
• Develop and implement a strategic sales plan targeting ideal clients.
• Leverage LinkedIn, construction databases, referrals, and CRM tools to build and maintain a strong prospect list.
• Conduct outreach via phone, email, and in-person meetings to generate leads.
• Lead discovery meetings to assess client needs, budget, and decision-making processes.
• Work with estimating teams to develop proposals and pricing.
• Present proposals confidently, address objections, and guide clients to a decision.
• Participate in external sales training and mentorship to refine business development skills.

Account Management & Client Relations:

• Serve as the primary contact for newly acquired clients, ensuring a seamless onboarding experience.
• Build and maintain long-term client relationships through trust, reliability, and proactive communication.
• Provide consistent follow-up to enhance client satisfaction and retention.
• Develop strong rapport with facilities managers, property managers, and general contractors.
• Identify opportunities for additional services and upselling.
• Act as a trusted advisor, offering tailored solutions to client needs.

Collaboration & Teamwork:

• Work closely with estimating, operations, and service teams to align sales efforts with execution capabilities.
• Clearly communicate project scope and client expectations to internal teams.
• Address internal challenges that may impact service delivery.
• Contribute to continuous improvement initiatives and participate in sales and operations meetings.
• Track and report sales activity and progress using CRM and internal reporting tools.

Core Values & Company Culture:

• Uphold and exemplify DILFO’s core values in all client and team interactions.
• Foster a culture of excellence, integrity, and continuous improvement.
• Demonstrate accountability in all aspects of the role.

Education

• High school diploma or equivalent required.
• Post-secondary education in Business, Sales, Marketing, or related field considered an asset.

Experience

• 1-3 years of experience in business development, account management, or sales within a technical or service-based industry.
• Proven track record of meeting or exceeding sales targets.
• Experience managing a sales pipeline and working with CRM tools.
• Industry experience in construction (HVAC), facility management, or contracting is an asset.
• Background in project coordination and operational execution is an asset.
• Additional training in sales methodologies or technical services is an advantage.

Knowledge and Technical Skills

• Effective relationship building
• Strong market awareness
• Effective sales and negotiation
• Collaborative
• Adaptable
• Self-Motivated
• Strategic
• Accountable
• Excellent verbal and written communication skills.

Physical and Environmental Requirements:

• Ability to travel locally for client meetings, industry events, and site visits.
• Comfortable working in both office and field environments, including construction sites.
• Occasional evening or weekend work may be required for client meetings or events.
• Ability to navigate job sites and understand project execution constraints.

Headcount Type: New
Application Deadline: April 25, 2025
We thank all applicants for their interest in working atDILFO; only thoseidentified for further consideration will be contacted.

Accommodations for disabilities are available, where needed, upon request.

DILFO does not accept and is not responsible for any fees related to unsolicited résumés from recruitment agencies. Recruitment agencies should not submit resumes in response to this posting toDILFOemployees or any associated company location.