Sales Associates (Various Departments); Part Time - 7041 LANGLEY

The Home Depot; City of Langley; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Sales Associate, where your customer service skills will shine! In this part-time role, you will engage with customers, assess their needs, and provide tailored assistance across various departments. Your ability to communicate effectively and focus on customer satisfaction will help drive sales and enhance the shopping experience. This dynamic position offers a flexible schedule, allowing you to work evenings and weekends in a warehouse environment. If you are passionate about helping customers and thrive in a team-oriented atmosphere, this opportunity is perfect for you.

Qualifications

• 1-2 years of retail or trade experience preferred.
• Strong focus on customer service and product knowledge.

Responsibilities

• Provide fast, friendly service and actively seek out customers.
• Drive sales by discussing options and educating customers.

Skills

Interpersonal Skills

Customer Focus

Effective Communication

Education

High School Diploma or equivalent

Job description

Sales Associates (Various Departments); Part Time - 7041 LANGLEY

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features, and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

1. Ensures Customer Satisfaction
   Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
   Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
   Ask open-ended questions about the customer’s projects to determine their needs and level of expertise
   Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and recommend them.
2. Drives Sales
   Discuss available options (good, better, best) and suggest related items/services outside of the department that the customer may need
   Educate customers about the whole project
   Using the empowerment program when necessary to satisfy customers
   Execute daily stock maintenance: all products signed, displayed, and clean.
3. Builds Skills and Knowledge
   Maintain knowledge of all products in the department and adjacent departments
   Proactively seek knowledge on all products and services.
4. Maintains Safety and Security
   Follows all safety policies and procedures, Loss Prevention policies and procedures.

Competencies:

1. Communicates Effectively
2. Customer Focus

Skills:

1. Interpersonal Skills

Direct Manager/Direct Reports:
Department Supervisor

Travel Requirements:
No travel requirements

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

Hybrid Work:
Dependent

Working Conditions:
Working within a flexible schedule that may include evenings and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:
NA

Certifications:
NA

Other Requirements/Assets:
NA