Sales Associate - Yorkdale

JAEGER-LECOULTRE; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Associate to join their luxury boutique. This role involves building client relationships, exceeding sales targets, and ensuring an exceptional client experience. As an ambassador for the brand, you will leverage your expertise in high-value products to foster a loyal clientele while participating in daily operations. The company emphasizes employee well-being and offers a comprehensive benefits package, including health and dental plans, paid time off, and opportunities for professional development. Join a team where your contributions will make a significant impact in the world of luxury retail.

Benefits

Health Insurance

Dental Insurance

Vision Programs

Life Insurance

Disability Benefits

Paid Time Off

Maternity Leave Top-Up

Employee Assistance Program

Volunteer Days Off

Qualifications

• 3+ years of experience in luxury product sales preferred.
• Strong understanding of customer service needs and priorities.

Responsibilities

• Achieve and exceed monthly sales targets while providing exceptional service.
• Cultivate strong client relationships and manage client data effectively.

Skills

Customer Service

Sales Performance

Client Relationship Management

Excellent Communication Skills

Attention to Detail

Interpersonal Skills

Time Management

Education

High School Diploma

Experience in Luxury Sales

Tools

SAP

CRM Software

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate

Jaeger-LeCoultre | Yorkdale Mall, Toronto, Ontario, CA
Reports to: Boutique Manager

How will you make an impact?

Jaeger-LeCoultre is looking for sales professionals who have a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. Participate in the daily operations of the boutique.

Sales Achievement & Client Development

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Cultivate strong client relationships whether in or outside the boutique representing the organization.
• Demonstrate ability to proactively bring in new and develop existing clientele.
• Develop high watchmaking and bespoke sales.
• Ensure each client receives exceptional customer service.
• Provide expert product knowledge and Maison history.
• Assist clients with Customer Service needs, before or after sales.
• Maintain brand's high standards.

Client Relationship Management

• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives.
• Standards of CRM outreach for clienteling, client follow-up are maintained.
• Partnering with Management to develop a plan for clients and prospects.
• Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).

What about you?

• 3+ years previous experience in watches or high-value luxury product sales preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills.
• SAP exposure is a plus.
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision.
• Self-starter with team-player approach.
• Must be available to work retail hours including nights and weekends.

Why join us?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer - Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.