Sales Associate, Womacc - Hourly - Holt

HOLT RENFREW; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

Holt Renfrew seeks a Sales Associate to foster customer relationships, exceed sales goals, and provide exceptional service in a luxury retail environment. The role requires a passion for fashion, strong sales skills, and the ability to work collaboratively. Benefits include competitive compensation, employee discounts, and ongoing training.

Benefits

Generous Employee Discount

Pension

Health & Dental Benefits

Tuition Assistance

Continuous Learning and Development

Qualifications

• Minimum of 4+ years experience in luxury sales.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Deliver extraordinary service to all customers.
• Build a loyal personal client base.
• Resolve customer service issues.

Skills

Sales Performance

Client Relationship Management

Collaboration

Social Media Promotion

Fashion Knowledge

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties, as assigned

The ideal candidate:

• Minimum of 4+ years experience in a commission-based luxury sales environment
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
• Ability to work a flexible schedule including evenings, weekends and holiday availability
• Highly collaborative; working with and through others in a team-oriented environment
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
• Has a strong understanding of current and emerging trends in fashion
• Possesses broad range of product knowledge across all merchandise categories in the store
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.