Sales Associate | The CORE (October - January)

Rocky Mountain Soap Company; Calgary; On-site; CAD 18,000 - 25,000; Full time

Benefits offered by this job

Product discounts

Retail bonuses

Rocky coach

Culture Club

Job summary

Rocky Mountain Soap Company is seeking a Product Advisor (Sales Associate) for a seasonal role in Calgary. You will deliver a genuine, sudsy experience and guide customers toward natural products and healthier lifestyles.

Availability of 15 hours per week with evenings, weekends, and two closing shifts is required, with a start date in Oct/Nov and an end date around Jan 2027. The role emphasizes knowledge sharing, in-store presentation, and contributing to revenue and brand standards.

Qualifications

• Proven success in offering exceptional customer service in a retail setting.
• Passion for natural products and ability to share knowledge with customers.

Responsibilities

• Create a memorable in-store experience aligned to Rocky’s service standards.
• Share knowledge with teammates to cultivate team spirit.
• Maintain brand presentation and ensure quality on the sales floor.
• Respond to customer concerns promptly and professionally.
• Drive revenue, ATV, and conversion metrics.
• Assist with tidying, replenishment, and other tasks to support the store.

Skills

Customer service

Retail sales

Team player

Flexible schedule

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

This is a seasonal position requiring a minimum availability of 15 hours per week. The anticipated start date is October or November, with an expected end date in January 2027.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team membersto cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• You have a flexible schedule and are available to work evenings, weekends, and holidays. This position requires a minimum availability of 15 hours per week, including at least two closing shifts (evenings)per week (Monday, Tuesday, Wednesday, Thursday) and availability on two out of three weekend days (Friday, Saturday, Sunday)

What's in it for you?

• This position pays $15.50 per hour, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities