Sales Associate Team Leader

GPM Investments LLC; Harbourview; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in customer service is seeking a Sales Associate/Customer Service Team Leader to ensure 100% customer satisfaction. The role involves greeting customers, processing transactions, maintaining cleanliness, and supporting store operations. Ideal candidates will have strong customer service skills and basic math abilities.

Qualifications

• Must be 18 years of age or older.
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally.

Responsibilities

• Greet customers warmly and provide efficient service.
• Process sales and handle cash transactions accurately.
• Maintain cleanliness of all areas and equipment.

Skills

Customer Service

Basic Math

English Proficiency

Job description

Overview

We are currently seeking a friendly and experienced Sales Associate/Customer Service Team Leader who is committed to delivering 100% customer satisfaction!

Responsibilities

1. Greet customers warmly as they enter the store and provide fast, efficient service, thanking them for their visit.
2. Use an electronic cash register to process sales, handle cash transactions accurately, and issue refunds or exchanges as needed.
3. Assist with shift changes by counting cash in the drawer at the beginning and end of each shift.
4. Utilize specialized equipment to process transactions such as money orders, credit card purchases, checks, and lottery sales and redemptions.
5. Verify identification for restricted sales to ensure compliance.
6. Check and restock food service supplies like cups, lids, condiments, napkins, straws, and stirrers.
7. Clean and sanitize all equipment and areas using proper procedures, including the three-sink method.
8. Maintain cleanliness of all areas, including countertops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms, and parking lots.
9. Empty trash containers regularly and keep the store tidy.
10. Stock shelves and coolers, rotate stock, and remove damaged or expired merchandise; price items according to the price book.
11. Check in vendor deliveries following company guidelines.
12. Complete forms for damaged merchandise and manage merchandise orders.
13. Utilize current training materials and complete all required training evaluations and documentation.
14. Provide feedback on training programs and materials to management.
15. Monitor cash levels and security procedures during shifts to ensure safety and compliance.
16. Review and complete job assignments as required.
17. Perform other duties as assigned to support store operations.

Qualifications

• Must be 18 years of age or older.
• Ability to read, write, speak, and understand English proficiently.
• Basic math skills including addition, subtraction, multiplication, and division.
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally.

Equal Opportunity Employer: GPM Investments, LLC is committed to equal employment opportunity and prohibits discrimination based on race, sex, age, disability, religion, national origin, sexual orientation, or any other protected characteristic. Unlawful discrimination will not influence employment decisions.

This Organization Participates in E-Verify

https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf