Sales Associate - Square One

BROBSTON GROUP; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Associate to join their team at a vibrant retail location. In this role, you will be the face of the brand, driving sales and delivering an exceptional client experience. Your expertise in styling and product knowledge will create a unique shopping journey for customers, encouraging repeat business and fostering lasting relationships. If you have a passion for luxury retail and a commitment to outstanding service, this is an exciting opportunity to thrive in a collaborative and innovative environment. Join a team that values curiosity, diversity, and the essence of the brand.

Qualifications

• 1+ years of retail or sales experience with a focus on customer service.
• Strong communication skills and a passion for the Marc Jacobs brand.

Responsibilities

• Achieve or exceed sales targets and maintain a welcoming store environment.
• Build relationships with clients and provide exceptional service.

Skills

Customer Service

Sales Generation

Communication Skills

Organizational Skills

Time Management

Product Knowledge

Client Relationship Management

Education

High School Diploma

Retail or Sales Training

Tools

POS Systems

Microsoft Office Suite

Job description

Summary

As a Sales Associate at Marc Jacobs Square One, you will drive sales and service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.

Responsibilities

• Consistently achieve or exceed individual and store sales and other commercial KPIs.
• Ensure the store is always guest ready, creating a welcoming environment for clients.
• Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
• Illustrate the different stages within the client journey and provide a unique and elevated experience to drive repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe, including product, Brand DNA, and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

Requirements

• 1+ years of experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Experience in generating sales and developing client relations.
• Demonstrated verbal and written communication skills.
• Passion and empathy for clients, anticipating and exceeding client expectations.
• Embrace change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Promote curiosity, diversity, and collaboration, and be open to disruptive ideas.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.