Sales Associate, Sales & Partnerships - Scotia iTRADE (Cantonese)

Scotiabank; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Scotiabank is seeking a Sales Associate for Scotia iTRADE in Canada. You will manage inbound calls and emails from existing and new clients for account openings and transfers, onboarding them with a high standard of professional service.

The role emphasizes outbound strategies, relationship building, and supporting targeted campaigns to grow business. You will collaborate with Bank partners to acquire clients, deepen relationships, and ensure compliant operations while meeting sales targets and

Qualifications

• Outbound sales experience in contact centre environments.
• Must be bilingual: English and Cantonese.
• Canadian Securities Course completed or in progress preferred.

Responsibilities

• Handle inbound calls and emails for account openings and transfers.
• Drive client onboarding and onboarding experiences end-to-end.
• Achieve sales targets and support campaign-driven growth.
• Maintain strong client relationships and respond to inquiries promptly.

Skills

Outbound sales

Bilingual English

Cantonese

Salesforce

Excel

PowerPoint

5 years sales

Education

University degree

Canadian Securities Course

Tools

Salesforce CRM

Excel

PowerPoint

Job description

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Requisition ID: 277662

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Sales Associate contributes to the overall success of the Sales & Partnerships team in Canada, ensuring specific individual goals and initiatives are delivered in support of the team’s business strategies and objectives. The associate ensures all conducted activities are in compliance with governing regulations, internal policies and procedures.

As a member of Scotia iTRADE’s Sales & Partnerships team,you are responsible for managing all inbound telephone calls or emails from existing and new clients for account openings and brokerage transfers. You are an expert in onboarding clients andin providing a high standard of professional and personalized client experience consistent with our Scotia iTRADE business priorities.

Your primary accountabilities include acquisition of new online brokerage accounts, building strong client relationships and managing seamless end-to-end client onboarding experiences, and supporting all targeted campaign sales efforts to increase business growth.

Accountabilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contributes to an inclusive workenvironment.

Building StrategicRelationships:

• Collaborate with key Bank partners to execute client acquisition and engagement strategies that will deepen client relationships across the bank.
• Develop and implement structured outbound calling strategies according to agreed upon growthobjectives.
• Initiate sales opportunities by supplementing Partnership sales activities during high demand periods and campaigns; acting as a product line expert to clients and internal partners.
• Contribute to the implementation of Scotia iTRADE marketing strategies (under the direction of the Manager) to maximize opportunities for business growth.

Customer Focus / Results Focus (Scotia iTRADE clientacquisition):

• Expert in onboarding iTRADE clients by adopting a consultative approach and having a targeted conversation about the products, services and associated offers that are relevant to the client.
• Accountable for transitioning new and existing clients to an appropriate service channel for ongoing relationship management upon completion of initial onboarding activities.
• Take full responsibility for all client inquiries, concerns and complaints directed to them by resolving those matters within their discretion to the client’s satisfaction as set out in the Bank’s Complaint Resolution Standards and Procedures.
• Responsible for handling high net worth clients, complex accounts including corporate and trust accounts in a timely manner.
• Achieve sales targets, uncover client needs and provide solutions via telephone or email to selected assigned clients. Implementing the Customer Experience Model and adhering to the Global Sales Principles during client interactions.
  
  

Communication:

• Demonstrate active listening to enable accurate capture of client information while comprehensively recognizing and resolving client needs to their satisfaction.
• Develop and maintaining an awareness of competitors’ products, services, and marketing initiatives; and being able to articulate how Scotia iTRADE products/services provide superior value.
• Process client requests (inquiries, transactions, onboarding) in a timely and efficientmanner.
• Maintain the confidentiality of the client information and ensuring all transactions arecompliant.
• Actively assist with inbound client activities as required by businesspriorities.

Personal Development and TeamMindset:

• Take ownership of their Personal Development Plan, working with the manager to develop skills, behaviours and competencies required to achieve goals
• Contribute to effective team morale and employee relations through positive interaction with peers, Business Development team, as well as management
• Participate and supporting change initiatives with the team while learning and embracing new procedures, technologies and processes
  
  

Education/Experience

• University degree or workequivalency.
• Bilingualism is a requirement: Fluency in English combined with Cantonese
• Outbound Sales Contact Centre experience is arequirement.
• Successful completion of Canadian Securities Course and progressing towards IIROC IR (Investment Representative) license is preferred.
• Thorough understanding of Scotia iTRADE products, process, policy and services to be able to provide a high level of service & support while displaying confidence & expertise .
• Familiar with Wealth Management and Banking industry competitor offerings andproducts.
• Thorough understanding of the roles, responsibilities, resources and processes of branch and wealth management partners.
• Minimum of 5 years industry experience in a sales, relationship or account managementrole.
• Expert verbal communication and presentation skills and the ability to disseminate key ideas and information to clients and partners.
• Expert interpersonal and negotiation skills areessential.
• Extremely proactive, can work well independently or in a team setting and demonstrates a high degree of perseverance.
• Experience working with standard Microsoft Office applications (i.e. Excel and PowerPoint) Salesforce and other related CRM platforms.

Work Location: Toronto, Ottawa or Montreal

In addition to French, the successful candidate must also have sufficient knowledge of English, as thework involves interacting and collaborating regularly with groups and individuals based in Toronto, aswell as constantly interacting with other people, including clients, who speak English, locally andelsewhere.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.