Sales Associate-Retail

Roots; Winnipeg; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at an innovative retail brand dedicated to creating a sustainable future. As a Sales Associate, you'll play a crucial role in delivering exceptional customer service and fostering lasting relationships. This position offers the opportunity to grow within a supportive culture that values teamwork and personal development. You'll engage with customers, resolve their issues, and maintain the store's visual appeal, all while adhering to company standards. If you're passionate about retail and eager to contribute to a healthier planet, this role is perfect for you!

Qualifications

• Retail experience, preferably in apparel.
• Ability to build relationships and understand customer needs.

Responsibilities

• Provide exceptional customer service and build lasting relationships.
• Perform POS transactions and maintain store standards.

Skills

Customer Service

Interpersonal Skills

Presentation Skills

Teamwork

Education

High School Diploma

Tools

POS Systems

Job description

St. Vital Winnipeg - Store 567, St. Vital Centre unit #65, Winnipeg, Manitoba, Canada Req #1697

Monday, February 17, 2025

At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

Nature & Scope:

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Key accountabilities and responsibilities include the following

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Demonstrated Interpersonal Skills

• Excellent presentation skills in a retail environment
• Upbeat, optimistic, passionate and friendly
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service

Qualifications and Experience Required

• Retail experience preferably in apparel
• Demonstrated ability to develop relationships with customers
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.