Sales Associate-Retail

Roots; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in retail and fashion seeks dynamic Sales Associates who are passionate about providing exceptional customer service. In this engaging role, you will play a crucial part in promoting core values and ensuring customer loyalty. Your responsibilities will include building relationships with customers, handling POS transactions, and maintaining store standards. Join a company that values growth and offers opportunities for personal and professional development. If you're upbeat, optimistic, and ready to contribute to a vibrant team, this position is perfect for you!

Qualifications

• Retail experience, preferably in apparel.
• Ability to develop relationships with customers.

Responsibilities

• Provide exceptional service to customers and build lasting relationships.
• Perform POS transactions and merchandising tasks.

Skills

Customer Service

Relationship Building

Retail Operations

Presentation Skills

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

Thursday, December 12, 2024

At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

Nature & Scope:

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Key Accountabilities and Responsibilities:

• Display a “customer comes first” attitude, ensuring that customer loyalty is built and maintained.
• Resolve customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the store’s success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing, contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance, and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Demonstrated Interpersonal Skills:

• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate, and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

Qualifications and Experience Required:

• Retail experience, preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.