Sales Associate-Retail

Roots; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team at a forward-thinking company that values culture and lifestyle. As a Sales Associate, you will play a key role in delivering exceptional customer service and building relationships that foster loyalty. This position offers an exciting opportunity to contribute to a brand committed to a safer, cleaner planet while helping customers find the perfect products. If you're passionate about retail and enjoy a dynamic work environment, this role is perfect for you. Embrace the chance to grow within a supportive team and make a positive impact in the retail space.

Qualifications

• Experience in retail, preferably in apparel, with strong customer service skills.
• Ability to handle cash and maintain store standards effectively.

Responsibilities

• Provide exceptional service and build lasting customer relationships.
• Perform POS transactions and maintain store presentation and standards.

Skills

Retail experience

Customer relationship development

Understanding retail operations

Presentation skills

Self-starter

Problem-solving

Team player

Positive attitude

Tools

POS systems

Job description

Metropolis at Metrotown - Store 160, 4700 Kingsway Ave, Suite 1119, Burnaby, British Columbia, Canada Req #767

Monday, February 17, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing by contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Our Sales Associate base pay ranges from $16.75 - $19.53/hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.