Sales Associate-Retail

Roots; Burlington; On-site; CAD 29,000 - 38,000; Full time

Job summary

Roots, a proudly Canadian lifestyle brand, is hiring a Sales Associate in Burlington, ON. You will provide exceptional service, develop relationships with customers, and help maintain store standards, cash handling, and merchandise presentation.

Join a team that values inclusivity, collaboration and customer-first experiences. You will perform POS transactions, assist with merchandising, and keep up-to-date on product updates to drive loyalty and growth.

Qualifications

• Retail experience in apparel or related category.
• Ability to develop relationships with customers.
• Experience with cash handling, POS and merchandising basics.
• Self-starter with good judgment and proactive approach.
• Strong presentation and communication skills in a retail setting.
• Energetic, optimistic, friendly, customer-focused attitude.
• Ability to understand customer needs and translate into service.

Responsibilities

• Deliver exceptional service and build customer relationships to foster loyalty.
• Perform POS transactions and assist with merchandising tasks (receiving, replenishment, markdowns, fitting rooms).
• Maintain store standards and visual displays to meet company guidelines.
• Resolve customer issues promptly and positively at store level.
• Stay informed on product updates and provide accurate information to customers.

Skills

Retail experience

Customer relationship development

Cash handling

Merchandise presentation

Self-starter

Presentation skills

Customer needs understanding

Influencing others

Job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

NATURE & SCOPE:

We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada’s diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.