Sales Associate-Retail

Roots; Belleville; On-site; CAD 30,000 - 40,000; Full time

Job summary

A Canadian lifestyle brand is seeking a Retail Sales Associate in Belleville, Ontario. This role emphasizes providing exceptional customer service and building lasting relationships with customers. The ideal candidate has retail experience, is friendly, and can effectively resolve issues. The position is vital for maintaining store standards and contributing to team success in a vibrant retail environment.

Responsibilities

• Display customer comes first attitude.
• Resolve customer issues effectively.
• Contribute to store success as a team player.
• Perform POS transactions and merchandising tasks.
• Keep current on product and service updates.
• Ensure store is visually appealing.
• Adhere to Loss Prevention policies.

Skills

Retail experience

Customer relationship development

Understanding retail operations

Self-starter

Excellent presentation skills

Upbeat and friendly attitude

Customer needs understanding

Ability to build buy-in

Job description

Overview

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. Roots fosters a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping the brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU’LL HAVE

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

APPLY

Sound like you? Apply now. We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Roots values diverse experiences and encourages you to apply even if you don’t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.