Sales Associate (Part-Time) - Yorkdale

Cartier; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Sales Associate to join their team in a vibrant retail environment. As a key ambassador for the brand, you will engage with clients, ensuring a unique and memorable shopping experience while consistently meeting sales targets. This role involves cultivating client relationships, managing daily boutique operations, and participating in exciting events. With a focus on employee wellbeing, the company offers comprehensive benefits and a supportive work culture, making it a fantastic opportunity for those passionate about luxury retail and customer service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

Qualifications

• 2 to 5 years experience in luxury retail required.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Achieve and exceed monthly sales targets.
• Provide exceptional customer service and maintain standards.

Skills

Customer Service

Sales Achievement

Interpersonal Skills

Communication Skills

Attention to Detail

Education

College Degree

Tools

MS Office

SAP

Job description

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• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
  
  

OBJECTIVE/MISSION

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
  
  

Key Responsibilities

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor
  
  

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
  
  

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)
  
  

JOB PROFILE

Education

• College degree preferred
  
  

Required Experience

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.
  
  

Technical Skills

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred
  
  

Personal Skills/Abilities

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
  
  

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.

At Richemont, We Craft the Future!

Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible)

Please note, salaries will be negotiated based on relevant skills and experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Administrative

• Industries

  Retail Luxury Goods and Jewelry

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