Sales Associate, Part Time Flex, Toronto - Pottery Barn

Williams-Sonoma, Inc.; Toronto; On-site; CAD 35,000 - 45,000; Part time

Benefits offered by this job

Generous employee discount

RSP plan and investment opportunities

Wellness program

Paid vacations and holidays

Health benefits including dental and vision

Job summary

Williams-Sonoma, Inc. is seeking a Sales Associate in Toronto, Ontario, who will deliver exceptional customer service and utilize effective selling techniques. You will help customers find the right products, maintain store standards, and support visual merchandising.

The ideal candidate enjoys customer engagement, has prior retail experience, and excels in a team-oriented environment. Full-time associates must have open availability, while part-time associates should be available for weekend and weeknight shifts. Benefits include a generous discount and a wellness program.

Qualifications

• 1-2 years of customer service experience and retail sales experience preferred.
• Ability to articulate a proven ability to exceed selling goals.
• Ability to lift and mobilize items up to 75 lbs.

Responsibilities

• Provide sincere and energetic customer service.
• Achieve established sales and contest goals.
• Assist customers with special services and merchandise.
• Utilize effective selling techniques to increase productivity.

Skills

Customer service

Sales techniques

Teamwork

Time management

Education

High school diploma or equivalent preferred

Job description

About the Role

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

Responsibilities

• Provide sincere, friendly, and energetic customer service by exemplifying World‑Class service standards.
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions.
• Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Utilize effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including features and benefits.
• Efficiently and accurately perform register transactions (sales, returns, and exchanges).
• Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.
• Uphold store maintenance and cleanliness standards; straighten, clean, and help maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties as assigned by management.
• Comply with all company policies and procedures.

Qualifications

• Love to sell, can articulate a proven ability to exceed selling goals, and most importantly, can close a sale.
• Succeed in a team environment while able to work independently and manage your own time.
• Thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box.
• Know what questions to ask your customers to understand their personal cooking style and needs.
• Enjoy discovering the customer’s style, lifestyle, and story to connect them to the right products.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Most successful when provided with clearly defined daily sales goals and metrics.

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate a POS system.
• Ability to lift and mobilize medium to large items (up to 75 lbs.) while utilizing appropriate equipment and safety techniques.
• 1‑2 years of customer service experience and retail sales experience (specialty retail preferred but not required).
• High school diploma or equivalent preferred.
• Full‑time associates are expected to have open availability to meet the needs of the business.
• Part‑time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday).

Benefits Just for You

• A generous discount on all Williams‑Sonoma, Inc. brands.
• An RSP plan and other investment opportunities.
• A wellness program that supports your physical, financial, and emotional health.
• Paid vacations and holidays (full‑time).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).

Equal Opportunity Employer

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.