Sales Associate New Vernon BC

La Senza; Vernon; Hybrid; CAD 21,000 - 26,000; Full time

Benefits offered by this job

50% employee discount

On-the-job training

Recognition programs

Job summary

La Senza in Vernon, BC is seeking a Sales Associate to join a high-energy, customer-focused team. You’ll learn fast, connect with shoppers, and help create an inspiring shopping environment while building confidence and loyalty.

You’ll deliver friendly service, understand customer needs, maintain displays, process transactions, and support daily store operations. Prior retail experience is nice but not required—we’ll train you and celebrate teamwork, flexibility, and growth.

Qualifications

• Passion for fashion and creating memorable customer experiences.
• Energetic and confident personality that inspires others.
• Strong communication and teamwork abilities.

Responsibilities

• Deliver exceptional customer experiences that are effortless and memorable.
• Engage with customers to understand needs and provide personalized recommendations.
• Demonstrate product knowledge and contribute to sales goals.
• Support store operations, including displays, ticketing, and cash handling.
• Maintain cleanliness and visual presentation to brand standards.
• Collaborate with teammates to ensure a seamless customer journey.

Skills

Customer service mindset

Team player

Communication skills

Adaptability

Job description

At La Senza, we celebrate confidence, community, and creativity. Our stores arecollaborative spaces where we empower women, customers, and teammates to feelamazing in their own skin. You’ll join a high-energy team, learn fast, connect with customers, and have fun doing it.

The impact you’ll make

As a Sales Associate, you’re the face of La Senza. You bring energy, passion, andconfidence to every customer interaction, creating exceptional experiences that buildloyalty and drive results. You embody our brand values through expert product knowledge, teamwork, and a dedication to delivering an inspiring shopping environment.

What you’ll do

• Deliver exceptional, positive customer experiences that are effortless, inspiring, and memorable.
• Engage with customers to understand their needs and provide personalized recommendations.
• Demonstrate deep product knowledge and the La Senza selling model to achieve personal and store sales goals, including Sales Per Associate Hour (SPAH) and conversion metrics.
• Drive personal sales performance and contribute to store success through confident customer engagement.
• Demonstrate teamwork across all zones to ensure a seamless and consistent customer journey.
• Contribute to a fun, inclusive, and team-driven atmosphere that celebrates success and collaboration.
• Support daily store operations, including opening/closing tasks, cash handling, and register transactions (as assigned).
• Maintain visual presentation standards by keeping displays full, organized, and aligned with the brand guide.
• Replenish merchandise efficiently to ensure all sizes, colors, and styles are represented on the sales floor.
• Assist with merchandise preparation, including accurate ticketing, markdowns, markups, and promotional pricing.
• Uphold brand standards through proper handling of product transfers, damages, and compliance items.
• Maintain awareness of product availability and customer requests, sharing feedback with store leadership to improve assortment and service.
• Support loss-prevention initiatives by promoting a culture of honesty and connecting strong customer service with shrink reduction.
• Support Health & Safety policies to ensure a safe work environment.
• Take pride in the store’s appearance by maintaining cleanliness, organization, and attention to detail.
• Lead with professionalism, positivity, and pride in representing the La Senza brand.

What you bring

• Passion for fashion, retail, and creating memorable customer experiences.
• A genuine, confident, and energetic personality that inspires others.
• Strong communication and interpersonal skills with a focus on teamwork.
• Ability to thrive in a fast-paced environment and adapt to change.
• Self-motivation with a desire to learn, grow, and achieve results.
• Flexibility and availability to work a retail schedule (days, evenings, weekends, holidays, and non-business hours as required).
• Previous retail or customer service experience an asset, but not required — we’ll train you!

How we’ll support you

• Competitive hourly pay and a 50% employee discount — share the confidence with your wardrobe.
• On-the-job training, coaching, and learning opportunities to help you grow.
• Recognition programs and a values-driven culture where your voice matters.
• A supportive, inclusive, and positive team environment built on respect and trust.

Our leadership DNA (how we show up)

• Inspire & include: Build customer confidence and uplift your teammates.
• Own the outcome: Take accountability for results and bring energy to every shift.
• Stay curious: Learn, adapt, and embrace opportunities to grow.
• Lead safely: Follow company policies and maintain a safe, respectful environment for all.

La Senza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.