Sales Associate, Meetings & Conventions (3 Year Contract)

Destination Vancouver; Vancouver; On-site; CAD 54,000 - 58,000; Full time

Job summary

Destination Vancouver is seeking a passionate Sales Associate for Meetings & Conventions to drive interest and business for local members. This entry-level role involves supporting the sales team, managing client relationships, and executing sales plans in this dynamic area of tourism.

Benefits

Additional paid Wellness days

Annual incentive/recognition program

Extended health care benefits

RRSP Group matching program

Training and development opportunities

Flexible work environment

Qualifications

• 2-3 years of experience in sales or sales support in tourism.
• Good knowledge of local members (hotels, PCOs, DMCs).
• Excellent verbal and written communication skills.

Responsibilities

• Support the M&C sales team and deliver market development services.
• Source and qualify group business travel leads.
• Manage administrative responsibilities including lead preparation.

Skills

Sales and service excellence

Organizational skills

Communication

Customer-focused

Project management

Education

Post-secondary program in Tourism/Hospitality or Business

Tools

Customer Relationship Management (CRM)

Microsoft Word

Adobe Acrobat

Simpleview

Job description

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• Are you passionate about our destination and the meetings and conventions industry?
• Are you inspired by the opportunity to represent our incredibly diverse and vibrant destination?
• Do you thrive in a high-performing and fun work environment?

If so, Destination Vancouver’s Sales Associate, Meetings & Conventions role could be the right match for you.

The position is ideal for an individual who thrives on a team that positively connects and contributes to creating awareness, driving interest and closing business for Destination Vancouver’s members and partners.

Reporting to the Director of Sales, Meetings & Conventions, Corporate, the position is responsible for providing ongoing sales assistance to the Meetings & Conventions (M&C) team by delivering efficient and detailed work that supports the business plan objectives and targets each year. Success will be measured by this position’s contribution to organizational outcomes on the Destination Vancouver Balanced Scorecard. This will be balanced with the Meetings and Conventions line of business and individual performance goals.

This position is ideal for a candidate who is highly organized, flexible and detail oriented, committed to sales and service excellence and motivated to find creative solutions for Destination Vancouver’s clients, partners and members. In addition, the successful individual is motivated by strong organization values and culture.

Strategic Accountabilities:

• Support the M&C sales team and contribute to delivering sales and market development services in conjunction with the Destination Vancouver business plan to the highest standards.
• Source, qualify and develop group business travel leads and forward to the appropriate Destination Vancouver initiative team.
• Deliver high level customer sales and service to Destination Vancouver’s clients and members.
• Assist in the planning and execution of in-destination (Vancouver) and in-market sales activities.

KEY RESPONSIBILITIES:

• Adapt quickly to an always changing volume of work in partnership with the Director and Managers.
• Manage workload and expectations through prioritizing, project management and open communication.
• Perform a broad range of administrative responsibilities as specified by the Director/Manager(s) including lead preparation (including research) and distribution, managing client, Destination Vancouver member and partner correspondence, assists in the preparation of Bid Books and follow-up communication with clients and members.
• Assist with Director/Manager(s) sales trip preparation and follow-up, telephone and email communication and support as well as related office administration functions including mail, filing, courier deliveries, basic budgeting responsibilities, for example, creating and completing purchase and sales orders.
• Assist in maximum utilization of Destination Vancouver’s M&C platforms.
• Proficient use of the Customer Relationship Management (CRM), Simpleview and other Destination Vancouver digital platforms such as Lucidpress, FuturePace and TrueTour.
• Maintain client databases including creating new accounts, linking all leads, “definites”, and lost business reports.
• Maintain the Canada team’s fiscal budget with guidance/support of the US team and develops a clear understanding of basic internal accounting procedures.
• Work with the Director/Manager(s) on all aspects of promotional activities including, invitations, liaising with clients and event arrangements.
• Work with the Director/Manager(s) on customized Bid Books for presentations on Marq platform.
• Support and undertake many of the Director/Manager(s) responsibilities while they are out of the office on business travel.
• Assist the Director/Manager(s) in working with local contacts identified through the Meeting and Innovation Network of Distinction (MIND) Partnership
• Assist with the co-ordination of site inspections and familiarization (FAM) trip itineraries and escorts clients as directed by the Director/Manager(s).
• Support initiative teams on individual site inspections and familiarization trips coming to Vancouver in conjunction with the Business Events Canada, Destination Management companies and hotel brand Global Sales offices.
• Assist with the research and information gathering process of the sales & market lead development.
• Work with Director/Manager(s) to coordinate and support in-market tradeshows, digital events, key Destination Vancouver sponsored activations and sales mission including registration, shipping of collateral, promotional items, and tradeshow booth as well as any communication pre and post the event.
• Prepare and evaluate various internal and external reports as directed by the Director/Manager(s).
• Maintain lead system policies and procedures in referring business to Destination Vancouver members in a fair and equitable manner.
• Assist in developing digital and in-person presentations to clients, members and suppliers.
• Assist the M&C team in executing the social media strategy for @MeetVancouver.
• Organize and attends Destination Vancouver and member events.
• Engage with and keeps informed regarding Destination Vancouver member updates including personnel changes, hotel renovations, regular hotel site inspections, visits with sales teams and property tours, regular contact/meetings with key members and industry partners.
• Maintain a working knowledge on related city development, construction, trends and events.
• Provide information or assistance to Destination Vancouver members in support of new prospects, market intelligence, trends and sales and marketing activities.

What are we looking for?

• 2-3 years of related experience in a sales or sales support role within the tourism industry, specifically within meeting and convention sales.
• Good knowledge of local Destination Vancouver members: i.e. hotels, Professional Conference Organizers (PCO), Destination Management Companies (DMC), attractions, off-site and venues in Metro Vancouver.
• Demonstrated excellent verbal and written communication skills including presentation skills.
• Excellent organizational and administrative skills including time management and attention to detail.
• Ability to make sound decisions, meet deadlines, take direction and pay attention to detail.
• Proven dedication to team excellence.
• Ability to work well independently yet co-operatively; consistently committed to individual, team and corporate excellence, always maintaining professionalism.
• Innovative, creative marketing and entrepreneurial qualities are an asset.
• Strong technology aptitude with good working knowledge of database concepts (Simpleview).
• Proficient use of Microsoft Word applications, Adobe Acrobat, AI, and other platforms such as Marq.
• Solid working knowledge of social media for business (i.e., LinkedIn, Twitter, Instagram, Facebook, Hootsuite).
• Passionate about Vancouver as an international destination.
• Client-focused, customer service and sales oriented, uses creative solution-driven approaches.
• Completion of a post-secondary program in Tourism/hospitality or business and/or equivalent experience.

Who are we?

Destination Vancouver is one of the world's most dynamic Destination Organizations, delivering on a mandate for destination development and promotion that makes Vancouver a must visit global destination. It responsibly strives for a triple bottom line approach to measuring destination success through people, planet, and prosperity. As a private, not for profit business association, continued relevancy equals success by supporting the industry and building a competitive global destination brand.

Destination Vancouver has a fabulous product and a powerful brand. Its brand promise, Vancouver is a place that connects people and inspires them to live with passion, underpins how it communicates with potential customers, engages with stakeholders, and services its 600+ members.

Flexibility of schedule is required for activities that occur outside of standard business operating hours. Site inspections, FAMs and hosting industry events may take place on weekends and evenings. Work is also affected by travel and time zones. Working hours will vary due to the nature of the tourism industry. Destination Vancouver believes in and supports flexible work/life and hybrid working opportunities

What do we offer?

This is a three-year full-time contract.

This position is based in Destination Vancouver’s corporate offices with majestic views of the North Shore mountains and proximity to transit and downtown amenities.

Expected salary range: $54,000 - $58,000

We are proud to offer a competitive Total Rewards package including:

• Additional paid Wellness days
• Annual incentive/recognition program
• Extended health care benefits
• Health spending account and Personal (wellness) spending account
• RRSP Group matching program
• Team Member Referral program
• Training and development opportunities, and a flexible work environment.

Destination Vancouver believes in and provides a diverse, equitable, and inclusive work environment.

If this sounds like you because you have the knowledge, experience and drive, and describe yourself as enthusiastic and fun, collaborative and focused on building positive and long-term relationships, we invite you to apply for this exciting opportunity.

Please send your resume and cover letter to [e-mail].

For more information, please visit http://destinationvancouver.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

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