Sales Associate I

kate spade new york; Mirabel; On-site; CAD 28,000 - 36,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver a elevated, personalized shopping experience and help meet store and personal sales goals. You will support daily store operations, including POS transactions, inventory, and visual merchandising, while building lasting client relationships through styling advice and product expertise.

The role blends luxury retail service with omni‑channel selling and collaborative teamwork to drive brand loyalty and revenue.

Qualifications

• Luxury retail experience preferred.
• Ability to build lasting client relationships.
• Proven ability to meet or exceed sales goals.
• Familiarity with mobile POS and clienteling tools.

Responsibilities

• Represent Coach as a brand ambassador and follow the Coach Style and Service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Process transactions using mobile POS and clienteling tools; support online pickups.
• Develop and execute personal sales plans to meet KPI targets.
• Source new customers and follow up to close sales.
• Maintain store standards in cash wrap, inventory, and visual merchandising.

Skills

Clienteling

Upselling

Product knowledge

Customer service

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

• Build lasting client relationships through personalized styling, product expertise, and fashion advice.

• Drive sales through cross‑selling, upselling, and tailored recommendations.

• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.

• Develop and execute personal sales plans; meet or exceed individual and team KPIs.

• Source new customers, maintain relationships, and follow up to close sales.

• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.

• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

• Process transactions efficiently (purchases, returns, exchanges, online pickups).

• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

• Assist teammates in functional areas as required.

• Foster a collaborative, trust‑based environment; encourage team performance.

• Participate in brand initiatives