Sales Associate - City Centre

Summary

As a Sales Associate at Holt Renfrew City Centre, you will develop deep, long-lasting relationships with customers, driving sales, service, and loyalty in a luxury retail environment. Your compensation will be commission-based, directly tied to your sales volume results.

Responsibilities

1. Consistently deliver extraordinary service to all customers.
2. Exceed all sales and service goals and targets.
3. Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
4. Attend educational sessions including product knowledge, vendor, and Holt Renfrew seminars.
5. Perform floor recovery, visual merchandising, price change, and related sales support tasks.
6. Communicate regularly with personal clients through various methods regarding in-store events, merchandise requests, and sales follow-up.
7. Resolve customer service issues and partner with selling management on issues outside of guidelines.
8. Comply with all Health & Safety policies and requirements.
9. Ensure compliance with privacy policies, regulations, and cyber security measures.

Requirements

1. Minimum of 4 years experience in a commission-based luxury sales environment.
2. Consistent sales performance with demonstrated results in achieving and exceeding sales quotas.
3. Ability to work a flexible schedule including evenings, weekends, and holidays.
4. Highly collaborative; working with and through others in a team-oriented environment.
5. Leverages social media platforms to promote themselves as a fashion influencer and build a personal brand.
6. Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
7. Proactively reaches out to clients to share a curated view of new receipts aligned with their fashion preferences.
8. Strong understanding of current and emerging trends in fashion.
9. Broad range of product knowledge across all merchandise categories in the store.
10. Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential.