Sales Associate (casual)

The Salvation Army Canada and Bermuda Territory; Port Alberni; On-site; CAD 25,000 - 33,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a Thrift Store Associate to provide customer service, sort incoming donations, and assist the Manager with store operations. You will help maintain sales standards and ensure neat displays.

Responsibilities include processing donations, pricing and hanging clothing, replenishing stock, and supporting safety and cleanliness across the store. Experience in retail or cash handling is preferred.

Qualifications

• Public School and/or High School completion.
• More than three months but less than one year of related experience.
• Ability to handle donations and customer transactions with accuracy.

Responsibilities

• Provide service to customers and maintain store standards.
• Sort and process donated items, including clothing and household goods.
• Unload, sort, pack, store and load donated items as directed by management.
• Hang, price and display merchandise.
• Assist in inventory control and prevent shrinkage.
• Ensure safety and cleanliness of the store and surroundings.

Skills

Customer service

Attention to detail

Heavy lifting

Standing for long periods

Background checks

Education

High School Diploma

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Thrift Store Associate provides service to customers, sorts incoming products and assists the Manager in the maintenance of all store operations.

KEY Accountabilities:

• Willingness to work within the mission, vision & values of The Salvation Army
• Use a client-centered approach by consistently demonstrating compassion, respect and empathy
• Contributes to meeting store sales budgets by maintaining customer service standards,
• Implements store layout plans to attract customers including merchandise displays; ensures attractiveness of the store through “Tidy Maintenance,”
• Replenishes inventory levels based on Managers directions
• Processes donated household items by unloading, sorting, packing, storing and loading donated items
• Sorts donated clothing by judging the condition of the items
• Routes donated items to the appropriate destination (store distribution, recycling, rag out, trash)
• Hang and price good condition clothing,
• Contributes to the control of inventory by retrieving, sorting, and pricing as per directions; protects the store from inventory shrinkage by close visual monitoring,
• Takes responsibility for the accurate completion of all customer transactions including visa, debit, etc.
• Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
• Attends staff meetings
• Performs other duties as assigned.

Health & Safety:

The job incumbent may be exposed to the risk of moderate to severe injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals (e.g. toxic spills)
• Moving objects
• Sharp objects (e.g. needle pricks)
• Electrical hazards
• Repetitive strain injuries (e.g. back, wrist)

Working Conditions:

The incumbent will work under the following disagreeable conditions:

• Handle garbage
• Isolation and monotony
• Odours
• Dealing with angry people
• Verbal abuse
• Exposure to toxic chemicals
• Various weather conditions
• CHANGE ROOM garbage WHICH MAY INCLUDE HUMAN WASTE

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications:

The successful job applicant will have completed Public School, and/or High School.

Experience and Skilled Knowledge Requirements

More than three months but less than one year of prior related experience, including life skills, and general familiarity with customer service and cash handling.

Skills and Capabilities

• High attention and accuracy when operating Squirrel Till
• Heavy lifting: able to life up to 25 pounds regularly
• Ability to stand for long periods
• Universal precautions.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $18.25 to $21.04 with a maximum of $23.82.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.