Sales Associate -AM & PM shifts

Paradies Lagardère - Retail; Toronto; On-site; CAD 32,000 - 48,000; Full time

Job summary

Join a leading North American travel retailer as a Sales Associate, where your primary role is to deliver exceptional customer service in a vibrant retail environment. You'll be responsible for creating memorable shopping experiences, maintaining store standards, and effectively managing customer transactions. This dynamic position requires adaptability and strong communication skills, ideal for those looking to thrive in a fast-paced setting. With a commitment to excellence and teamwork, you'll play a vital role in ensuring customer satisfaction and operational success. If you're motivated and ready to make an impact, this opportunity is perfect for you.

Qualifications

• Minimum one year of retail or customer service experience preferred.
• Ability to work various shifts in a 7/365 team environment.
• Must be able to lift up to 40 lbs and work nights and weekends.

Responsibilities

• Provide First Class Service to customers and maintain store appearance.
• Accurately conduct transactions and handle product returns.
• Resolve customer service issues and escalate when necessary.

Skills

Customer Service

Sales Experience

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma

Tools

POS System

Handheld Devices

Job description

A Sales Associate is responsible for executing the Mission Statement daily, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a well-maintained and friendly environment.

Position Requirements:

1. Demonstrate selling experience in a fast-paced, service-oriented retail setting.
2. Ability to greet, sell, and thank customers effectively.
3. Prioritize the customer at all times.
4. Provide memorable, personalized customer service through needs analysis and product recommendations.
5. Offer customers promotional products and services.
6. Resolve customer service issues and escalate when necessary.
7. Maintain good working relationships with fellow associates.
8. Maintain store appearance, including visual merchandising, housekeeping, and maintenance standards.
9. Accurately conduct customer transactions on the POS system.
10. Efficiently handle receiving, cycle counts, product returns, and transfers using handheld devices.
11. Complete required process controls accurately.
12. Follow company policies, procedures, and maintain a safe working environment.
13. Understand and comply with Cash Handling and Loss Prevention SOPs.

Position Qualifications:

1. High school diploma or equivalent required.
2. Retail or customer service experience preferred (minimum one year).
3. Ability to work various shifts in a 7/365 team environment.
4. Excellent customer service and effective communication skills in English.
5. Self-starter capable of prioritizing and multitasking.
6. Adaptability to changing priorities and unexpected situations.
7. Proficiency in reading, writing, and mathematics.
8. Ability to pass relevant background and security checks.
9. Physical ability to perform tasks such as heavy lifting (up to 40 lbs.), long standing, climbing, bending, and work during nights, weekends, and holidays.
10. Must be available to work between 12pm – 2AM or 3:30AM to 12AM, with reliable transportation to the airport.

Additional Qualifications:

Education:

Preferred: High School diploma

Experience:

Preferred: Minimum two years of retail or customer service experience, specifically in Canada.

Behaviors:

• Functional Expert: Considered a thought leader on a subject.
• Team Player: Works well as part of a group.
• Dedicated: Shows loyalty and integrity.
• Detail Oriented: Completes tasks with necessary details.

Motivations:

• Self-Starter: Motivated to perform independently.
• Goal Completion: Driven to finish tasks successfully.
• Ability to Make an Impact: Inspired to contribute to organizational success.

About the Company:

Paradies Lagardère is a leading North American travel retailer and restaurateur, operating over 850 retail stores and 170+ restaurants in more than 100 airports.