Sales Associate

Hot Topic; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading pop culture retailer as a Sales Associate in Winnipeg. Your enthusiasm for music and pop culture will enhance the customer experience while you manage merchandising and contribute to team goals. Provide top-notch customer service, maintain store organization, and embrace a fun, fast-paced environment.

Qualifications

• Previous retail experience preferred.
• Must be at least 16 years old.
• Love for music and pop culture is a plus.

Responsibilities

• Provide an amazing shopping experience and encourage customer returns.
• Operate the register and assist with merchandising.
• Keep stockroom organized and store tidy.

Skills

Customer service

Sales skills

Collaboration

Communication

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and enthusiasm for pop culture.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards.
• Operate the register to process sales transactions and promote add-on sales using benefits like BOPIS and curbside pickup. Assist with planogram changes, including store layout, wall displays, fixtures, and merchandising mix.
• Communicate fashion and music trend information to management and HQ partners.
• Work with Store Management to prevent theft and misuse of spells and wizardry around the store.
• Support store organization by keeping the stock room organized and the store tidy.
• Collaborate effectively with team members to achieve store goals.
• Perform any other activities as assigned by your Store Leader.

What You'll Need

• Previous retail experience preferred. A love for music and pop culture is a plus!
• Strong customer service and sales skills.
• You must be at least 16 years old to join the team.
• Excellent collaboration and communication skills.
• Ability to navigate the store, merchandise products with store equipment, and lift up to 50 pounds.