Sales Associate

Roots; Burlington; On-site; CAD 22,000 - 30,000; Full time

Job summary

Roots in Burlington, Canada, is seeking a Sales Associate to provide outstanding customer service, build relationships, and support daily store operations. You will handle POS transactions, assist with merchandising, restock, and ensure the store presentation meets brand standards.

The role emphasizes a customer-focused mindset, strong teamwork, and a proactive approach to helping shoppers find what they need while upholding Roots’ values and store guidelines.

Qualifications

• Retail experience in apparel is preferred.
• Ability to build relationships with customers.
• Understanding of cash handling, store standards, and merchandising.
• Self-starter with good judgement.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand customer needs.
• Ability to gain buy-in for ideas, decisions, actions, products or services.

Responsibilities

• Display a customer-first attitude and contribute to customer loyalty.
• Resolve customer issues at store level promptly and positively.
• Be a team player and support store success.
• Perform POS transactions and merchandising tasks (receiving shipments, replenishment, price markdowns, fitting room upkeep).
• Stay current on product and service updates.
• Keep store visually appealing and aligned with company standards.

Skills

Retail experience

Customer relationships

Cash handling

Store standards

Self-starter

Presentation skills

Positive attitude

Customer needs understanding

Buy-in facilitation

Job description

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE'RE LOOKING FOR?

To be successful, you'll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company's future by:

• Display a "customer comes first" attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores' success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'