Sales Associate

salvationarmyca; Truro; On-site; CAD 19,000 - 23,000; Part time

Job summary

The Salvation Army Thrift Store in Canada is seeking a dedicated part-time associate to support retail operations, handle cash transactions, assist donors, and maintain a tidy, welcoming store environment. You will contribute to achieving sales targets while upholding the organization’s values and safety policies.

Your role involves sorting donations, pricing items, and helping customers with questions, all within a friendly team setting that emphasizes service and integrity.

Qualifications

• Willingness to support The Salvation Army mission in Canada.
• Ability to stand for long periods and perform light physical tasks.
• Commitment to safe and respectful service to donors and customers.

Responsibilities

• Operate cash transactions accurately and efficiently.
• Greet and interact with customers and donors in a friendly, courteous manner.
• Assist with sorting, pricing, and stocking donated goods.
• Maintain store cleanliness, organization, and product displays.
• Support inventory control and donation turnover as directed.
• Follow store policies on payments, refunds, and safety procedures.

Skills

Cash handling

Customer service

Stock handling

Team player

Education

High school coursework

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Job Post

POSITION PURPOSE SUMMARY:

The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Operations

• . Operation of cash transactions
• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance".
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Perform other duties as required.

Store hours Monday - Saturday 10:00 - 5:30, closed holidays, Saturday shifts are required

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Performs other work-related duties as assigned.

WORKING CONDITIONS:

• This is Part Time position of 28 hours per week plus benefits
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 40 pounds. Accepting all donations from bags, boxes to furniture items
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.
• Alternative combination of education and Experience may be considered.

Education, Qualification & Certifications:

• Completion of some high school course work.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge:

• Have a few months of experience in processing or distribution of goods or custome