Sales Associate

salvationarmyca; Town of Middleton; On-site; CAD 19,000 - 22,000; Part time

Job summary

The Salvation Army Thrift Store in Middleton, Canada is seeking a part-time associate to assist in daily retail operations, greet customers, process donations, and manage transactions with accuracy. You will help maintain pricing accuracy, inventory control, and store presentation, while upholding OH&S policies.

Responsibilities include supporting sales targets, stocking, and assisting donors with contributions.

Qualifications

• Willingness to support The Salvation Army mission in Canada.
• Able to comply with OH&S policies and store procedures.
• Alternative education/experience may be considered.
• Experience with cash handling is preferred.

Responsibilities

• Greet customers and donors in a friendly manner.
• Meet store sales targets through efficient courteous service.
• Handle transactions accurately with cash and debit.
• Process donations: sorting, pricing, stocking.
• Maintain store opening and closing procedures.

Skills

Customer service

Cash handling

Stock sorting

Donations processing

Education

High school coursework

Tools

POS system

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POsition Purpose summary: The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

KEY Accountabilities

• Operations
  • Greet and interact with customers/donors in a positive, friendly, and courteous manner.
  • Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
  • Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
  • Maintain store opening and closing procedures as required.
  • Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
  • Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
  • Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
  • Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
  • Pay attention to store security, by monitoring activity within the store.
  • Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance".
  • Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
  • Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
  • Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
  • Assist donors with their contributions, unload donations and place stock in appropriate location.
  • Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
  • Perform other duties as required.

Health & Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Performs other work-related duties as assigned.

Working Conditions

• This is a permanent part-time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 30 pounds.
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.

Education and experience Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Education, Qualifications and Certifications

• Completion of some high school coursework.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Have a few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with