Sales Associate

Carters Inc.; Toronto; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Mental health benefits

Referral bonuses

Development programs

30% brand discount

Scheduling flexibility

Job summary

Carter’s Inc. is seeking a Sales Associate to be the first face of the brand for growing families. You will greet customers, help them explore baby essentials, and guide them through the shopping experience with friendly, knowledgeable service.

In a fast-paced retail environment, you will balance multiple tasks, process transactions, and maintain store standards while promoting promotions and the brand loyalty program. This role supports a welcoming, inclusive team culture.

Qualifications

• Experience delivering friendly, attentive service to customers
• Strong verbal and written communication skills
• Ability to handle multiple tasks in a fast-paced retail environment

Responsibilities

• Welcome customers with a warm greeting and assist with product styles, features, and benefits
• Resolve customer questions and issues with confidence in a busy retail setting
• Support omnichannel shopping experiences to ensure a seamless customer journey
• Execute and expedite point of sale transactions
• Complete floor replenishment and assist with shipments as needed
• Explain current promos and the brand loyalty program to customers
• Maintain a safe, clean, and organized store to minimize loss

Skills

Customer service

Communication skills

Multitasking

Positive attitude

Job description

If you are a CURRENT Carter’s employee, do not apply via this external application. Search \"Browse Jobs\" in Workday to apply internally.

Love what you do. Carter’s Careers. As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prepare for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

What we love about Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love: Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. Benefits and perks that make life better, including an Employee Assistance Program, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s.

What You’ll Do:

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits


• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment


• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience


• Execute and expedite point of sale/register transactions


• Complete floor replenishment and shipment as needed


• Articulate current promotional events and the brand loyalty program to customers


• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualities we’d love in a candidate:

• A positive and solutions-oriented mindset


• Demonstrated customer service and engagement skills


• Effective and professional verbal and written communication skills


• The ability to manage multiple tasks at once

You can:

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling


• Stand or walk for extended periods of time; climb up and down a ladder


• Provide availability that may include days, nights, weekends, and holidays as scheduled

Carter’s for all:

Carter's is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any kind of accommodation, please do not hesitate to contact us.

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

Compensation for this position ranges from $18.20 - $18.20 per hour based on experience and location.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.