Sales Associate

Staples Canada; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company seeks a Sales Associate to deliver exceptional customer service and drive sales in categories including furniture and technology. Ideal candidates will possess strong communication skills and the ability to work collaboratively in a team environment. This role includes handling customer transactions and maintaining operational excellence within the store.

Benefits

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Qualifications

• Preferred 3 months to 1 year of prior retail experience.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance customer engagement.
• Drive sales and set sales goals with store leaders.
• Calmly de-escalate complex customer situations.

Skills

Customer service

Communication

Team collaboration

Job description

Job Description

Some of what you will do

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
  
  

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.
  
  

Some Of What You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.
  
  

Some Of What You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs