Sales Associate

Roots; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that values exceptional customer service and a sustainable lifestyle. As a Sales Associate, you'll play a crucial role in building lasting relationships with customers while ensuring the store meets high standards of presentation and service. This position offers the chance to grow within a culture that promotes respect and inclusion, making a positive impact on both customers and the environment. If you're passionate about retail and eager to contribute to a vibrant team, this opportunity is perfect for you.

Qualifications

• Experience in retail, especially in apparel, is essential.
• Strong ability to develop customer relationships and provide excellent service.

Responsibilities

• Provide exceptional customer service and resolve issues effectively.
• Maintain store standards and assist with merchandising tasks.

Skills

Retail experience

Customer relationship building

Cash handling

Merchandise presentation

Presentation skills

Self-starter

Problem-solving

Team player

Job description

Richmond Centre - Store 315, 6551 - 3rd Road, Suite 1107, Richmond, British Columbia, Canada Req #211

Monday, February 17, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?
To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate, and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude, ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing by contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Our Sales Associate base pay ranges from $16.75 - $19.53/hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.