Sales Associate

Roots; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Sales Associate to join their dynamic team. In this role, you will play a crucial part in delivering exceptional customer service and fostering loyalty. Your ability to connect with customers and maintain high store standards will contribute to a vibrant retail environment. This position offers a unique opportunity to grow within a culture that values inclusion and respect, while being part of a mission to create a positive impact on the planet. If you thrive in a fast-paced, customer-focused setting, this is the perfect opportunity for you.

Qualifications

• Experience in retail, particularly in apparel, is essential.
• Strong ability to develop customer relationships and maintain store standards.

Responsibilities

• Provide exceptional customer service and build lasting relationships.
• Perform POS transactions and maintain store presentation standards.

Skills

Retail experience

Customer relationship development

Cash handling

Merchandise presentation

Excellent presentation skills

Self-starter

Customer needs understanding

Tools

POS systems

Job description

Sunday, February 23, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?
To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.