Sales Associate

Hot Topic; Niagara-on-the-Lake; On-site; CAD 28,000 - 36,000; Full time

Job summary

A leading retail store is seeking a passionate Sales Associate who loves music and pop culture. Key responsibilities include delivering exceptional customer service, maintaining visual standards in the store, and engaging with customers to enhance their shopping experience. If you have prior retail experience and a passion for fandom, apply to join a dynamic team dedicated to making the shopping experience unforgettable.

Qualifications

• Previous retail experience preferred.
• Must be at least 16 years old.
• Strong customer service and sales skills.

Responsibilities

• Provide an engaging shopping experience for customers.
• Maintain the sales floor and ensure visual standards.
• Operate the register and process sales transactions.

Skills

Customer Service

Sales Skills

Collaboration

Communication

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a key part of our success by providing excellent customer service, sharing your fandom knowledge, stocking and replenishing products, and merchandising the store to be visually appealing, all while focusing on the in-store experience.

What You'll Do

• Provide an engaging shopping experience that encourages customers to return, impressing them with your product knowledge and customer service skills.
• Maintain the sales floor and ensure areas meet visual standards.
• Operate the register, process sales transactions, and promote additional benefits such as BOPIS and curbside pickup.
• Assist with planogram updates, including store layout, wall displays, and merchandising.
• Communicate fashion and music trends to management and HQ partners.
• Work with Store Management to prevent theft and misuse of spells and wizardry.
• Help keep the stock room organized and the store tidy.
• Collaborate effectively with team members to achieve store goals.
• Perform other duties as assigned by your Store Leader.

What You'll Need

• Previous retail experience preferred. A love for music and pop culture is a plus!
• Strong customer service and sales skills.
• You must be at least 16 years old to join.
• Excellent collaboration and communication skills.
• Ability to navigate the store, merchandise products using store equipment, and lift up to 50 pounds.