Sales Associate

Roots Corp.; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company is seeking a dedicated Sales Associate in Montreal. This role focuses on delivering top-notch customer service and building lasting relationships with clients while supporting store operations. Ideal candidates bring retail experience, expertise in customer engagement, and a team-oriented mindset.

Qualifications

• Retail experience preferably in apparel is required.
• Proven ability to maintain store standards and build customer relationships.
• Self-starter with good judgment.

Responsibilities

• Provide exceptional service and build relationships with customers.
• Perform POS transactions and merchandise tasks.
• Maintain a visually appealing store environment.

Skills

Customer service

Interpersonal skills

Teamwork

Problem-solving

Education

Retail experience in apparel

Job description

Job Description

Posted Tuesday, June 10, 2025 at 4:00 AM

Nature & Scope:
Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Key accountabilities and responsibilities include the following:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Demonstrated Interpersonal Skills:

• Excellent presentation skills in a retail environment
• Upbeat, optimistic, passionate and friendly
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service

Qualifications and Experience Required:

• Retail experience preferably in apparel
• Demonstrated ability to develop relationships with customers
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.