Sales Associate

Hot Topic; London; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in pop culture retail is seeking a Sales Associate to enhance customer experiences. The role involves providing excellent customer service, maintaining store standards, and sharing product knowledge. Ideal candidates are passionate about music and pop culture, with strong sales and communication skills.

Qualifications

• Previous experience in a retail environment is preferred.
• Must be at least 16 years old.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience to customers.
• Maintain visual standards on the sales floor.
• Process sales transactions and assist with merchandising.

Skills

Customer service

Sales skills

Collaboration

Communication

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

1. Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force.
2. Cover the sales floor zone and ensure that assigned areas are up to visual standards.
3. Work the register - you'll process sales transactions and drive add-on sales using benefits such as BOPIS and curbside pickup. Assist with planogram changes including store map, wall, fixture, & merchandising mix.
4. Communicate fashion & music trend information to management and HQ partners.
5. Work with Store Management to ensure there's no misuse of spells and wizardry around theft.
6. Support the maintenance of the store; help keep the stock room organized and the store tidy.
7. Work as part of a team to get the job done.
8. Perform any other activities as assigned by your Store Leader.

What You'll Need

1. Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
2. Strong customer service and sales skills.
3. You must be at least 16 years old to join the fandom force.
4. Excellent collaboration and communication skills.
5. The ability to navigate the store, merchandise products using store equipment, and lift up to 50 pounds.