Sales Associate

Roots; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant and inclusive company that values dynamic individuals passionate about retail and fashion. As a Sales Associate, you will play a crucial role in delivering exceptional customer service while promoting a culture centered around sustainability and community. Your ability to build relationships with customers will be key in ensuring their loyalty and satisfaction. This role offers the opportunity to grow within a company that prioritizes its people and fosters a culture of respect and inclusion. If you thrive in a fast-paced environment and are eager to contribute to a cleaner, healthier planet, this position is perfect for you.

Qualifications

• Experience in retail, particularly in apparel, is essential.
• Ability to build strong customer relationships and resolve issues.

Responsibilities

• Provide exceptional service and build customer loyalty.
• Perform POS transactions and maintain store standards.

Skills

Retail experience

Customer relationship building

Cash handling

Merchandise presentation

Excellent presentation skills

Self-starter

Problem-solving

Tools

POS systems

Job description

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter who uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate, and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude and ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sales) transactions and merchandising tasks, such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing and contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion, who enjoy challenges, and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs known.