Sales Associate

Roots; Delta; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team at a forward-thinking company where your passion for retail and fashion can flourish. As a Sales Associate, you will play a crucial role in delivering exceptional service and fostering customer loyalty. This position offers the chance to work in a dynamic environment that values sustainability and personal growth. You will engage with customers, resolve their issues, and contribute to the store's success through effective merchandising and teamwork. If you're enthusiastic, optimistic, and ready to make a difference, this opportunity is perfect for you!

Qualifications

• Experience in retail, especially in apparel, is essential.
• Strong ability to develop customer relationships and resolve issues.

Responsibilities

• Provide exceptional customer service and build lasting relationships.
• Perform POS transactions and maintain store standards.

Skills

Retail experience

Customer relationship development

Understanding retail operations

Presentation skills

Self-starter

Problem-solving

Team player

Job description

Tsawwassen Mills - Store 279, 5000 Canoe Pass Way, Tsawwassen First Nation, British Columbia, Canada Req #255

Monday, February 17, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?
To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sales transactions) and merchandising tasks, such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing by contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Our Sales Associate base pay ranges from $16.75- $19.53/hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.