Sales Associate

Roots; Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate Sales Associate who thrives in a dynamic retail environment. This role is pivotal in delivering exceptional customer experiences and building lasting relationships. You will be responsible for maintaining store standards, performing POS transactions, and ensuring a visually appealing environment. Join a company that values culture, inclusivity, and growth opportunities, and be part of a team dedicated to promoting a cleaner and healthier planet. If you are upbeat, customer-focused, and ready to embrace challenges, this is the perfect opportunity for you.

Qualifications

• Experience in retail, especially in apparel, is essential.
• Strong ability to develop customer relationships and provide excellent service.

Responsibilities

• Provide exceptional service to customers and resolve issues effectively.
• Maintain store standards and ensure visual appeal of products.

Skills

Retail experience in apparel

Customer relationship development

Understanding of retail operations

Self-starter

Excellent presentation skills

Upbeat and friendly demeanor

Customer needs understanding

Ability to build buy-in

Tools

Point of Sale (POS) systems

Job description

West Coast Last Chance - Store 522, 1101 United Blvd, Coquitlam, British Columbia, Canada Req #302

Monday, February 17, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sales) transactions and merchandising tasks, such as receiving shipment, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing, contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.